Floyd Bill

Floyd Bill

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Detail

Account Management, Client Success & Communication Specialist
South Africa
Contact Floyd regarding: 
work
Full-time jobs
Starting at USD700/month
Flexible work
Starting at GBP4/hour ~USD5.37/hour
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Internships
Open to unpaid internships
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Finding candidates
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Finding mentors
Finding co-founders
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Timeline

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Job
school
Education

Résumé

Jobs verified_user 15% verified
  • Cartrack
    Commercial Relationship Manager
    Cartrack
    Nov 2024 - Current (1 year 8 months)
    Built and maintained strong client relationships, ensuring high satisfaction and resolving issues promptly. Upsold and cross-sold solutions, retained at-risk clients, and acted as a liaison between clients and internal teams. Monitored account performance, provided client training, prepared detailed reports, and stayed updated on industry trends. Drove business growth by identifying and capitalizing on new opportunities.
  • U
    Sales Specialist
    Usizo Solutions
    Feb 2023 - Sep 2024 (1 year 8 months)
    I am responsible for sales and managing projects, securing security and cleaning contracts, and implementing security solutions. This includes selling armed response, security officers, CCTV, cleaners, and integrated systems, while generating leads and playing a crucial role in our company's growth. Responsibilities include designing and implementing a comprehensive sales strategy that increased overall sales by 25%, contributing significantly to the company's annual net profit in 2023. I developed and maintained customer relationships, communicating courteously with customers by telephone, email, letter, and face-to-face interactions. I am responsible for self-generating leads as well as following up on company-provided leads. I exhibit a
  • M
    Sales and Social Media Marketing Manager
    MKM Solar & Electrical
    Aug 2018 - Oct 2021 (3 years 3 months)
    Creating, managing, and curating content for major platforms such as Instagram, Facebook, and Twitter, boosting engagement and sales, increasing brand awareness, and improving customer relations through effective social media campaigns. Responsibilities include designing and implementing social media strategies to align with business goals, developing and executing social media platforms to increase brand awareness, and analyzing social media metrics to provide recommendations for optimization. This resulted in enhanced engagement and visibility. Additionally, I managed the website using Wix and negotiated and closed contracts with suppliers to reduce procurement costs by 10%, enhancing profitability while maintaining product quality. I gen
  • K
    Sales and Client Relationship Manager
    Khaabo Trading
    Mar 2012 - Jul 2018 (6 years 5 months)
    As a Sales and Client Relationship Manager, I focused on client satisfaction, retention, and revenue growth by developing and implementing effective client engagement strategies and resolving client issues to enhance overall satisfaction. I successfully managed portfolios of over 30 key accounts, consistently exceeding sales targets by 20% quarterly, and implemented strategies that significantly boosted customer satisfaction. My responsibilities included managing a sales team of over 19 employees across 11 branches in Gauteng, creating and executing marketing campaigns that increased the company's website traffic by over 50% via Facebook. I streamlined advertising across our operational areas, raising brand awareness through unconventional
  • C
    Sales and Customer care
    Cellc
    Dec 2009 - Jun 2012 (2 years 7 months)
    Created accounts for new and old customers, ensuring a seamless onboarding experience. Upgraded and upsold existing customers with new products and services after confirming their initial needs were met. Responsible for face-to-face direct sales, providing customers with extensive product knowledge. Shared best practices for sales and customer service with other team members to enhance the store's efficiency. Opened customer accounts by accurately recording account information and maintained customer records by updating account details. Resolved product or service issues by clarifying customer complaints, determining the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensur
  • H
    Customer care
    HIFI Corporations
    Nov 2007 - Apr 2008 (6 months)
    Effectively managing the written inventory (including opening, closing, and updating cases). Receiving general requests and inquiries via telephone, walk-in, and e-mail from customers regarding faulty devices and appliances. Processed payments refunds and record important customer data, update record customer information, De-escalate calls via active listening and provide timely solutions. Liaise between clients and head-office for technical assistance. Exceeding the sales goals by influencing customers to learn about products/services that will benefit them. Tracking any client reported issues and creating a reasonable resolution in a timely manner.
  • C
    Company Owner verified_user Verified experience
Education verified_user 0% verified
  • I
    Business Management
    IQ Academy South Africa
    Feb 2025 - Apr 2026 (1 year 3 months)
  • G
    Google Certificate (coursera) Play It Safe: Manage Security Risks
  • I
    Inbound Sales|
  • F
    Frictionless Sales|
  • L
    LinkedIn Learning Digital marketing meets generative AI|
  • freeCodeCamp
    Responsive Web Design with HTML, CSS
    freeCodeCamp
  • HubSpot Academy
    Social Media Marketing|
    HubSpot Academy
  • W
    Grade 12 Mathematics, Accounting, Business
    WITS TUTORIAL COLLEGE