Flourish Oluyomi

Flourish Oluyomi

About

Detail

Lagos, Nigeria
Contact Flourish regarding: 
Flexible work
Starting at USD4/hour

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • 5CA
    Gaming Support Agent public Remote experience
    5CA
    May 2025 - Dec 2025 (8 months)
    As a Gaming Support Agent, I provided technical and account support for Ubisoft players via email, ensuring accurate troubleshooting and timely resolution of issues. I managed high-volume customer interactions daily using Salesforce, adhering to SLA and quality standards. My ability to communicate with empathy and clarity allowed me to deliver world-class player experiences and maintain high levels of customer satisfaction. I collaborated with internal teams to escalate complex cases, track issues, and contribute feedback for process improvements. Additionally, I maintained detailed case documentation and upheld Ubisoft’s brand tone and service values in every interaction. My experience in candidate relationship management (CRM) further enh
  • G
    CUSTOMER CARE REPRESENTATIVE
    Globacom Ltd.
    Jun 2024 - Feb 2025 (9 months)
    As a Customer Care Representative, I handled a high volume of over 130 customer calls daily, managing escalated queries via phone, chat, and email with a 95% satisfaction rate. I collaborated with internal teams, including technical, billing, and operations, to address complex customer issues and ensure timely resolutions within SLAs. My commitment to thorough documentation in CRM systems improved tracking and issue resolution efficiency by 20%. I provided professional and empathetic service to enterprise clients during high-stakes situations, enhancing customer trust and loyalty. Additionally, I streamlined customer onboarding processes, reducing response time by 30% and improving the overall customer experience. I delivered accurate produ
  • L
    CUSTOMER SUPPORT SPECIALIST
    Lèwa Aesthetics SPA
    Nov 2022 - Jan 2024 (1 year 3 months)
    • Delivered personalized customer service to clients, offering tailored advice on spa treatments and services, resulting in a 30% increase in repeat bookings. • Managed appointment scheduling and efficiently handled client inquiries regarding services, pricing, and availability through phone, email, and in-person interactions. • Addressed client concerns and complaints with a focus on empathy and professionalism, maintaining positive customer relationships. • Assisted in developing and implementing customer feedback surveys, enhancing service offerings and improving client satisfaction. • Provided actionable customer feedback to management, driving operational improvements. Additionally, leveraged skills in e-commerce sales by providin
Education verified_user 0% verified
  • University of Ilorin
    B.Sc.
    University of Ilorin
    Jan 2017 - Jan 2022 (5 years 1 month)