F

Florence Ayambem Ebaye

About

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Lagos, Nigeria

Timeline


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Résumé


Jobs verified_user 100% verified
  • F
    Virtual Assistant/Business Development Executive verified_user Verified experience
    FLOORKRAFT
    Jun 2024 - Current (2 years)
    As a Virtual Assistant/Business Development Executive, I developed tailored content strategies that aligned with seasonal trends, significantly boosting product awareness. I delivered timely customer support, achieving a 90% repeat business rate through improved satisfaction, and coordinated with artisans for seamless installation, ensuring all projects were completed within deadlines. I introduced new clients through referrals and outreach, expanding the customer base and brand awareness while building and maintaining strong client relationships that resulted in long-term loyalty and steady repeat patronage. Additionally, I promoted brand visibility via online and offline campaigns, strengthening market presence and reputation. My attendan
  • FINCHGLOW HOLIDAYS
    Destination Consultant verified_user Verified experience
    FINCHGLOW HOLIDAYS
    Jul 2023 - Jun 2024 (1 year)
    As a Destination Consultant, I created tailored monthly and annual travel packages, leading to a 30% increase in client bookings. I liaised with hotels and tour companies to negotiate discounted rates, effectively reducing package costs by 20%. To meet my monthly sales targets, I collaborated closely with hotel management, local tour operators, and airline representatives to secure competitive pricing, which I then resold to my customers. Additionally, I introduced over 100 new clients to the company through strategic outreach and affiliate partnerships. I provided frontline customer support, resolving inquiries and building strong, lasting client relationships. My role also involved attending key industry conferences to network, gain insig
  • T
    Virtual Assistant verified_user Verified experience
    TRAVELSINSIDER
    Feb 2023 - Jul 2023 (6 months)
    As a Virtual Assistant, I played a pivotal role in enhancing the company's operational efficiency and client engagement. I wrote and published engaging blog posts, contributing to a 25% increase in website traffic, while also preparing comprehensive monthly social media calendars that improved post consistency by 90%. My responsibilities included maintaining internal communication efficiency by logging and prioritizing daily incoming client requests, organizing and coordinating daily operations to ensure seamless workflow and task execution. I responded daily to calls, messages, and emails, which reduced response time by 40% and significantly improved client satisfaction. Additionally, I sent daily reminders of key activities and deadlines
  • Wakanow
    Customer Service Representative/Marketer verified_user Verified experience
    Wakanow
    Sep 2021 - Jan 2023 (1 year 5 months)
    • Facilitated bookings and travel consultations, helping 100+ clients access opportunities abroad. • Handled customer support queries, resolving 95% of issues within 24 hours to improve user satisfaction. • Designed educational content tailored to client needs, contributing to a 40% rise in service subscriptions. • Created compelling blog posts and digital content, increasing website traffic by 35% within three months. • Served as the primary liaison for Wakanow's education unit, ensuring seamless communication with partners. • Developed offline marketing strategies that boosted local brand engagement by 25% across target communities. • Managed on-site event coordination and guest support, contributing to a 90% positive feedback rate
Education verified_user 0% verified
  • University of Calabar
    Bachelor of Arts (B.A)
    University of Calabar
    Dec 2015 - Feb 2020 (4 years 3 months)
  • University of Calabar
    Diploma in Law
    University of Calabar
    Jan 2013 - Sep 2015 (2 years 9 months)
  • U
    Senior Secondary School Certificate
    University of Calabar International Secondary School
    Nov 2007 - Jul 2012 (4 years 9 months)
Projects (professional or personal) verified_user 0% verified
  • Wakanow
    Event Coordination
    Wakanow
    Dec 2022
    I planned and coordinated the company's end of year from start to finish