Filip Babic

I'm a multilingual and experienced freelancer with a strong background in Customer Support, Data Entry, Business Development, Sales, Tech Support, Databases and Networking. I’ve successfully worked with both startups and established companies across Europe, bringing precision, adaptability, and a solution-oriented mindset to every role. 📊 Previous projects and accomplishments: From 2022 I worked on a project for a Big Tech Fortune 100 Company as a Data curator on L10n & I18n DE<>EN. This involved curating and connecting structured data for the Knowledge Graph and Search Panel results to improve search accuracy and user experience of the Search engine. The project demanded high attention to detail and a deep understanding of German<>English language. Current role: Currently at Hotel Preko Ugljan Island, Curio Collection by Hilton, I safeguard resort assets by combining rigorous internal auditing with proactive accounting. My focus is on maintaining the high-standard financial controls Hilton is known for, while supporting the operational agility of a premier boutique resort. 💼 Previous role: I am currently working as a Customer Support Agent for BestSecret, a leading German fashion company. I provide support in German and English, handling customer inquiries across multiple channels with a strong focus on clear communication and customer satisfaction. 🚀 Past Experience Highlights: Business Development Manager at Freeway-Camper (Munich-based startup): I helped launch and grow the platform from scratch, opening up new markets in Germany, Austria, Slovenia, Croatia, and Hungary. I built the acquisition process end-to-end (email templates, CRM flow, follow-ups, onboarding, etc.) and closed 37 deals within three months using Zendesk Sell. Sales Development Manager at Chateau-Natal (Austria): Since May 2021, I’ve been supporting the sales expansion of medical products in the EU zone, working with HubSpot for lead tracking and relationship management. Customer Care Specialist at Home24 (Germany): For two years, I supported customers via inbound and outbound communication in German and English, resolving complaints and product issues using Zendesk Support. Tech Support Specialist at Ready2Order (POS System): I worked for two years on product support, A/B testing, bug reporting, and knowledge base creation. My work involved resolving both technical and operational issues using Salesforce. 🌍 Languages: Croatian (Native) Bosnian (Native) German (Native) English (Fluent)