Federico Guerra

Federico Guerra  new_releases

About

Detail

Economics, Marketing, Statistics, Client Experience Management
Bogota D.C., Colombia

Timeline


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Job
school
Education

Résumé


Jobs verified_user 17% verified
  • G&G Independent Insurance
    Client Experience Representative verified_user Verified experience public Remote experience
    G&G Independent Insurance
    Sep 2023 - Current (1 year 9 months)
    Efficiently service current clients once the sales team has onboarded them. - Field inbound calls, emails, and chats regarding customer service requests. - Educate clients on the details of their policies. - Effectively communicate the impact of policy changes or additions on an insured's policy. - Leverage technology to meet client's evolving needs. - Work through customer service requests with quality and speed. - Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience. - Work effectively in a collaborative team environment.
  • Virtual Staffing Solutions
    Bilingual CSR
    Virtual Staffing Solutions
    Jan 2023 - Apr 2023 (4 months)
    - Provide accurate information to customers regarding the 9-11 Compensation fund via BAM (Law firm). - Document customer interactions and maintaining accurate records in the company's CRM system. - Escalate complex customer issues to the appropriate department or manager. - Collaborate with other departments to resolve customer issues and improve customer satisfaction. - Stay up-to-date with product and service information, policies, and procedures. - Meet or exceed customer service metrics, including response time, resolution time. - Constantly improve customer service skills and knowledge through training and coaching sessions. - BAM (Barasch & Mcgarry - 4 Months ternure Project) (Independent International Contractor).
  • Sutherland
    Associate CS-phone
    Sutherland
    Nov 2020 - Oct 2022 (2 years)
    - Safety Support Line Ambassador Since 2021 (Assist Complex Airbnb Cases Via Tickets while handling mediation procedures, refunds and administrative tasks). - Respond promptly and effectively to customer inquiries and complaints via phone, email, and chat. - Handle and resolve customer complaints in a professional and efficient manner. - Provide accurate and up-to-date information about Airbnb policies, procedures, and services. - Process customer requests such as refunds, cancellations, and reservations. - Monitor customer feedback and communicate customer needs and concerns to the appropriate departments. - Collaborate with cross-functional teams to ensure the delivery of high-quality customer service. - Assist with other customer service
  • Sitel
    Customer services agent
    Sitel
    Nov 2019 - Oct 2020 (1 year)
    - Provide accurate and up-to-date information about Instacart policies, procedures, and services. - Assist Shoppers and Customers with batches requests via app and website (Instacart). - Keep a track of every interaction and meet the customer satisfaction KPI (CSAT). - Resolve customer complaints and issues promptly and professionally. - Explain the internal operating processes of the company, educating customers according to their requirements. - Meet monthly metric goals. - Assist customers with account setup, order placement, and payment processing. - Monitor customer feedback and communicate customer needs and concerns to the appropriate departments.
  • S
    Business sales consultant
    Simba Software
    Feb 2019 - Nov 2019 (10 months)
    - Identify and pursue new sales opportunities through prospecting, cold calling, and networking. - Develop and maintain a pipeline of qualified leads and opportunities. - Understand clients' needs and tailor product/service offerings to meet those needs. - Present and demonstrate products/services to prospective clients. - Negotiate and close deals with clients. - Maintain a high level of product knowledge and keep up to date with industry trends and developments. - Meet or exceed monthly, quarterly, and annual sales targets. - Provide exceptional customer service to clients, ensuring their satisfaction with our products/services. - Collaborate with other members of the sales team and cross-functional teams to achieve sales objectives. - Gu
  • G
    University student (internships)
    G4S
    Feb 2017 - Aug 2017 (7 months)
    - Responsible for corroborating the benefits of the billing area by reviewing the income provision. - Preparation of financial reports for the Chief Executive Officer. - Month-to-month income control information. - Validation of monthly billing carried out. - Functional support to the National Billing Management. - Timely management of the courier companies neighboring G4S in charge of delivering billing to the entire country.
Education verified_user 0% verified
  • Politécnico Grancolombiano
    Economista
    Politécnico Grancolombiano
    Jan 2013 - Jan 2018 (5 years 1 month)