Client Experience Representative verified_user
Verified experience
public Remote experience
G&G Independent Insurance
Sep 2023 - Current (1 year 9 months)
Efficiently service current clients once the sales team has onboarded them.
- Field inbound calls, emails, and chats regarding customer service requests.
- Educate clients on the details of their policies.
- Effectively communicate the impact of policy changes or additions on an insured's policy.
- Leverage technology to meet client's evolving needs.
- Work through customer service requests with quality and speed.
- Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience.
- Work effectively in a collaborative team environment.