FERNANDO P ESTEVEZ

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Collections Specialist

Freestyle Canada

Jan 2023 - Jan 2024 (1 year 1 month)

Transfer agent and appointment setting. Tracking down outstanding invoices by contacting customers through phone and email to secure timely payments. Addressing client inquiries, resolving payment issues, and negotiating payment plans as needed.

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Joint Venture Customer Success Associate

Independent Financial Fund

Jan 2015 - Jan 2023 (8 years 1 month)

Intermediary between client and the trading desk. Ensuring clients needs and preferences are clearly understood and conveyed to the trading desk. Tailor trading strategies to better align clients goals and risk tolerance, fostering a more personalized and responsive trading experience Collaborated with financial institutions such as banks, brokerage firms, and hedge funds to optimize trading strategies and outcomes. Contacting guests before their arrival to understand their preferences and requirements. Coordinating personalized activities and marketing services during the stay, such as restaurant reservations, spa treatments, and tours. Overseeing the quality of service provided by the hotel staff to ensure it meets high standards of excel

Front Desk Agent

Sofitel

Jan 2006 - Jan 2010 (4 years 1 month)

Perform check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded. Manage online and phone reservations, including cancellations and modifications. Handle guest inquiries and complaints promptly and professionally, ensuring guest satisfaction. Coordinate with housekeeping and maintenance to ensure rooms are ready and any issues are resolved quickly. Process payments and maintain accurate financial records.

Medical Interpreter

LanguageBridge Solutions

Oct 2024 - Current (1 year 9 months)

Over-the-Phone Interpreter (OPI) /Video Remote Interpreter (VRI) Good knowledge of medical, financial and legal terminology. International certifications in the healthcare industry HIPAA, Terminology Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message. Applying standards of practice

FERNANDO P ESTEVEZ

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