Fernando Ivan Silva Ramos

Fernando Ivan Silva Ramos

About

Detail

Quality Analyst en Center Source Group
Barranquilla, Atlantico, Colombia
Contact Fernando regarding: 
work
Full-time jobs
Starting at COP2.7M/month ~USD877/month
Flexible work
Starting at USD6/hour

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Center Source Group
    Quality Analyst
    Center Source Group
    Feb 2022 - Feb 2026 (4 years 1 month)
    Process Improvement, and Performance Analysis within bilingual remote environments , Proven expertise in multi-channel auditing—specifically focusing on high-volume chat, email ticketing systems, case workflows, and process documentation. Adept at translating complex data into actionable operational insights to drive continuous improvement and Agent or process coaching.
  • Sutherland
    Representante del servicio de atención al cliente
    Sutherland
    Aug 2014 - Mar 2015 (8 months)
    Invoice campaign of customers service with cold sales.
Education verified_user 0% verified
  • Universidad Libre
    Analítica de datos para la gestión financiera y de negocios
    Universidad Libre
    Aug 2025 - Nov 2025 (4 months)
  • Universidad Libre
    Administrador de negocios internacionales, Business Administration and Management, General
    Universidad Libre
    Mar 2011 - Nov 2017 (6 years 9 months)
Projects (professional or personal) verified_user 0% verified
  • Independiente
    Personal
    Independiente
    Dec 2019 - Feb 2020 (3 months)
    Freelancing translating documents