Fernando Andrés Vega López

Sr consultant, product management

TransUnion

May 2024 - Current (2 years)

Corporate development internal consultant

avianca

Apr 2024 - Aug 2024 (5 months)

Responsability I - PMO Leading a program of over +20 payment methods projects, my expertise lies in stakeholder negotiation, clear project communication, and maintaining consistent visibility with the company's C-Level. In wich we've executed 97% of the budget on time. Additionally, I serve as a consultant for the payments methods product team, where I implement innovative communication strategies, foster alignment with partners, and utilize hybrid project management methodologies where I've successfully reduced deviation by 3% across the entire program. Giving incremental devliery by 25% every sprint in the las quarter 2023 & first of 2024. Responsability II - Process consultant Specializing as a consultant in process improvement within th

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Product lead

Jun 2022 - Jun 2023 (1 year 1 month)

Part I - Support lead Revamp of CRM Support team operational framework (Value Prop, Main Processes, Team Structure & OKR's) to reduce from 7 days to 2.5 hours First Response's Average SLA. Lead CRM's Support Team for LATAM (35 ppl) BR & SS with +1000 active users in the system. Fixing at least 50% of the entire ticketing issues by implementing incremental features as a product support manager Desing of solutions such as process re ingenieerings within company's CRM to reduce E2E Acquisitions Process time (-15%) & Complexity (from 90 to 15 steps) impacting directly on Commercial team's productivity Part II - Transformation Disruptive innovation, Process / Product Quality Assurtance & continual improvement process for the restaurant's vertica

Global process specialist

Rappi

Aug 2021 - Jun 2022 (11 months)

Lead QA Teams (+30 people) portuguese (BR) and spanish speakers (CO) Unify all QA process, Business Process & CRM, decreasing 17% of the SLA in Initial QA Process by studying deeply rejection criteria for new restaurants reducing 30 pp % of Rejection Rate. Decreased 32% of The store OnBoarding process errors using BPMN & TOGAF techniques to identify root cause and gaps giving general wellness solutions to the area (People, Bussiness, Tech & Product)

Enterprise Architect and Process Consultant

Arquesoft

Jun 2019 - Jun 2021 (2 years 1 month)

Public sector projects: DIAN, Colpensiones, CNSC, DADEP and CREMIL Private sector projects: Sistecrédito, Celsia, XM, Indra, Terpel, MutualSer, AMBUQ and Javeriana Strategic relationships with clients, pre-sale management and financial projections; closing and leading more than 10 projects. Develop TOGAF, COBIT, ITIL, APQC, CMMI, BPM and SOA frameworks. I provide comprehensive support to the sales team and consultancy throughout the project lifecycle. Trainer in software Sparx Systems "Enterprise Architect" and "Archimate" groups of average 30 assitants

Fernando Andrés Vega López

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