Felix Foaster Phiri

Felix Foaster Phiri

About

Detail

Account Manager
Lusaka Province, Zambia

Contact Felix regarding: 
Flexible work
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Starting at USD400/month
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Timeline


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Job
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Education

Résumé


Jobs verified_user 45% verified
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    Outbound Sales Specialist public Remote experience
    Loghous creatives, Loghouse creatives
    Jun 2025 - Current (2 months)
    As an Outbound Sales Specialist, I was responsible for lead generation and qualification, identifying and qualifying potential customers through various methods, including cold calling and market research. I engaged with prospects through outbound communication, making calls and sending emails to establish connections. My role involved conducting needs assessments to understand customer requirements and presenting the company's products and services as effective solutions. I delivered compelling sales pitches and negotiated terms to successfully close deals, while also focusing on relationship building to maintain strong connections with customers. I meticulously tracked sales performance and maintained accurate records of customer interact
  • SPENN
    Account Manager verified_user Verified experience
    SPENN
    Feb 2025 - Current (6 months)
    - Build and maintain strong relationships with clients, acting as their trusted advisor. - Manage client accounts, ensuring satisfaction and addressing any concerns promptly. - Identify opportunities to grow accounts and develop strategies for upselling and cross-selling services. - Work closely with internal teams to ensure seamless service delivery and client success. - Monitor account performance and prepare regular reports for clients and management. - Stay updated on industry trends and market conditions to offer strategic insights to clients. - Utilized virtual assistance skills to enhance operational efficiency, allowing for better management of client accounts and improved service delivery. - Leveraged email communicat
  • S
    Outbound Sales Specialist verified_user Verified experience
    SPENN Technology
    Jun 2024 - Feb 2025 (9 months)
    As an Outbound Sales Specialist, I was responsible for identifying and reaching out to potential clients, effectively introducing our services to drive sales growth. My role required strong communication skills, which I utilized not only in outbound calls but also in chat support, ensuring that I engaged with customers effectively to build trust and rapport. Additionally, I employed strategic persuasion techniques to foster relationships with potential customers, enhancing our outreach efforts. Active listening and problem-solving were also critical components of my role, allowing me to address client needs and concerns promptly, ultimately contributing to a positive customer experience and successful sales outcomes. Furthermore, I leverage
  • L
    Section Manager
    LC Waikiki
    Mar 2022 - Jan 2024 (1 year 11 months)
    As a Section Manager, I was responsible for ensuring customer interaction and satisfaction by handling customer concerns, which involved resolving issues and ensuring smooth service delivery—key aspects of CRM. I utilized CRM tools to track customer preferences and behaviors, leveraging this data to enhance service strategies. In my role, I led and trained my team on marketing and customer service, fostering a customer-centric approach that prioritized client needs. I implemented CRM systems to streamline workflows, enhancing overall efficiency within the section. Additionally, I oversaw sales efforts, using insights from CRM to boost customer retention and engagement. My experience in professional email correspondence involved responding t
  • C
    Data Entry Clerk
    Centre for Infectious Disease Research in Zambia CIDRZ
    May 2021 - Mar 2022 (11 months)
    As a Data Entry Clerk, I was responsible for preparing source data for computer entry by compiling and sorting information. I entered data into DHIS2 Software and maintained data entry requirements by adhering to established techniques and procedures. I resolved deficiencies by utilizing standard procedures or returning incomplete documents to the team leader for resolution. Additionally, I purged files to eliminate duplication of data while ensuring the confidentiality of all maintained data. My experience with Microsoft Excel for data management allowed me to enter, organize, and verify information effectively, enhancing my skills in data formatting, sorting, and basic formula usage, which are essential for productivity in Microsoft 365.
  • R
    Sales Trainer verified_user Verified experience
    Rent to Own Zambia
    Feb 2019 - Jan 2021 (2 years)
    - Responsible for the coordination and training of sales agents, ensuring they are equipped with the necessary skills to excel in their roles. - Delivered a comprehensive 7-day training program designed to enhance sales techniques and product knowledge. - Conducted engaging group presentations to candidates, fostering an interactive learning environment. - Drove the 3-6 week field coaching of new agents and sales officers, providing hands-on support to reinforce training concepts. - Led all training logistics, ensuring smooth execution of training sessions and materials. - Generated weekly sales meeting content in collaboration with sales officers, aligning training objectives with sales goals. - Coordinated management training to dev
  • R
    Sales Associate verified_user Verified experience
    Retailability
    Mar 2016 - May 2019 (3 years 3 months)
  • M
    Customer Service Representative
    MultiChoice
    Feb 2015 - Feb 2016 (1 year 1 month)
    - Provided exceptional customer service, ensuring customer satisfaction and addressing inquiries effectively. - Developed strong skills in managing customer interactions and building lasting relationships, which are essential for successful customer service. - Leveraged my understanding of customer needs to deliver personalized service, aligning with the core objectives of Customer Relationship Management (CRM). - Gained familiarity with handling customer inquiries and maintaining service records, which are critical for utilizing CRM tools effectively. - My experience in customer service provides a solid foundation for mastering CRM systems and strategies, ultimately fostering long-term customer engagement and business growth. - Engage
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    Data support clerk
    Official Zamtel
    May 2014 - Nov 2014 (7 months)
    Maintaining the database by entering new and updated customer data and account information, ensuring accuracy and consistency in records. Maintaining customer confidence by protecting and keeping information confidential. Carrying out data segmentation to enhance targeted communication strategies. Reviewing data for deficiencies and resolving discrepancies by using standard procedures, which directly supports my data reporting skills through the collection, organization, and presentation of data in meaningful ways. Additionally, my proficiency in Microsoft 365 is demonstrated through the use of Microsoft Excel for data entry and analysis, Outlook for effective communication, and SharePoint for document management, alongside utilizin
Education verified_user 0% verified
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    Diploma, INFORMATION SYSTEMS AND PROGRAMMING
    National Institute of Public Administration
    Jan 2009 - Dec 2012 (4 years)