Felix Martin Castelino
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Felix Martin Castelino

Felix Martin Castelino

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Customer Service Specialist
Argentina

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Résumé

Jobs verified_user 0% verified
  • Paricus
    Customer Service Representative public Remote experience
    Paricus
    Aug 2023 - Mar 2024 (8 months)
    𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ● Managed +60 daily calls from dissatisfied clients, each with unique issues, providing professional support as the company's frontline representative. ● Provided solutions to customers during tense situations, managing to appease them while solving the problem at the same time. ● Focused on resolving concerns efficiently while ensuring a positive brand image in every interaction. 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: ● Acquired and applied a good set of communication skills to convince dissatisfied clients of retaining their service. ● Being able to adapt to frequent changes in the company's procedures, achieving a great flexibility. ● Reaching the top 15 employees with the best Quality Assurance (out of 3
  • S
    Facilities Supervisor
    Saint James Backpackers
    Mar 2023 - Jul 2023 (5 months)
    𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ● Collaborate with worldwide colleagues to sustain a comfortable environment for guests. ● Assure customer satisfaction during stay. ● Troubleshoot customers queries and complaints. 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: ● Improved my communication skills with multilingual customers. ● Established efficient time saving routines.
  • H
    Front Desk Receptionist
    Hotel O2 Iguazú
    Oct 2022 - Mar 2023 (6 months)
    𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: ● Being the company's "brain" in charge of connecting all the hotel branches (Housekeeping, Maintenance, Sales, etc). ● Managing all customer payments (cash, CC, bank transfers). ● Working under pressure & multitasking. ● Operate with modern hotel software, filing and updating data constantly, including access to company databases. ● Handling client needs with a "can-do" attitude through multiple channels (personally, emails, phone calls). ● Cooperate and engage with colleagues dividing tasks & informing daily reports. 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: ● Learned how to interact personally & digitally with customers and understand their needs while managing sensitive information through company da
Education verified_user 0% verified
  • Escuela Da Vinci
    Web Design and Development
    Escuela Da Vinci
    Mar 2024 - Current (1 year 3 months)
    Future Technician in Web Design and Development, gaining expertise in front-end and back-end technologies. Skilled in HTML, CSS, JavaScript, PHP, and WordPress for building dynamic and responsive websites. Proficient in Figma, Illustrator, and Photoshop for UI/UX design, ensuring visually appealing and user-friendly digital experiences.
  • C
    B2 First Certificate
    Cambridge University
    Nov 2021 - Current (3 years 7 months)
  • I
    High School Diploma
    Instituto Tecnológico Iguazú
    Jan 2018 - Dec 2022 (5 years)
    Top of class with an general GPA of 9.24/10.00