Felipe Martins
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Felipe Martins

Felipe Martins  new_releases

About

Detail

Trilingual Customer Success & Support Specialist | SaaS | Technical Support | B2B/B2C | Customer Retention | Onboarding | Upselling & Cross-Selling |
Bahia, Brazil

Contact Felipe regarding: 

Flexible work
Starting at USD3/hour
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Networking

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Résumé

Jobs verified_user 100% verified
  • f
    Personal Coach verified_user Verified experience public Remote experience
    freelance
    Mar 2023 - Current (2 years 4 months)
    Provide 1:1 coaching for personal and professional challenges, helping clients navigate daily tasks and emotional blocks. Offer guidance on goal setting, decision-making, and problem-solving in both work and life contexts. Foster a trusting environment where clients feel safe to explore emotional growth and achieve
  • I
    Operations Manager verified_user Verified experience
    Insight
    Jan 2013 - Oct 2024 (11 years 10 months)
    • Multichannel customer service in Portuguese, English, and Spanish. • Technical support. • Team leadership, meeting organization, and employee development. • Commercial activities: sales, negotiations, and prospecting. • Administrative and financial support. • Internal process improvement, leveraging social media marketing skills to enhance customer engagement. At Insight, I worked with small businesses that utilized social media extensively to communicate with customers, responding to messages on platforms like Instagram, Facebook, and WhatsApp daily. I contributed to content creation by helping with posts, sharing updates, and providing ideas to improve engagement. Additionally, I have a foundational knowledge of WordPres
  • C
    General Manager verified_user Verified experience
    Camarote
    Aug 2010 - Sep 2012 (2 years 2 months)
    • In-person and phone customer service. • Team, cash flow, and inventory management. • Support in implementing customer service and sales strategies, including overseeing the billing processes to ensure accurate financial transactions and enhance overall customer satisfaction.
  • Oi
    Customer Service Team Leader verified_user Verified experience
    Oi
    Feb 2007 - Mar 2010 (3 years 2 months)
    • Promoted from store associate to supervisor due to outstanding performance. • Awarded as the best employee in the region. • Led a team with a focus on goals and customer satisfaction, while maintaining confidentiality regarding sensitive client information, including IDs, full names, and phone numbers, to ensure trust and security in all customer interactions.
Education verified_user 43% verified
  • C
    Customer Success Foundations Professional Certificate by ChurnZero public Remote experience
    ChurnZero ChurnZero
    May 2025
    Does your organization prioritize customer relationships? Whether you're just kicking off your career or pivoting into the role, these courses get you started with customer success as a practice. Learn to leverage service skills, build rapport, onboard for loyalty, map customer journeys, and lead customer experience efforts. Tune in, pass the final exam, and earn your certificate. This learning path is endorsed by ChurnZero, the platform and partner for customer success. Continue to build your expertise and gain a professional edge in CS with ChurnZero’s Resource Center. Plan customer success strategies. Analyze customer service interactions. Identify customer retention techniques. Practice customer experience leadership.
  • E
    EF SET English Certificate 73/100 (C2) verified_user Verified experience public Remote experience
    EF SET exam.
    Apr 2025
    4 skills (90 minutes) Test all your English skills (reading, listening, speaking, writing) and earn a certificate proving your English proficiency in a comprehensive way.
  • Zendesk
    Zendesk Customer Service Professional Certificate public Remote experience
    Zendesk
    Apr 2025
    Great customer service involves making your customers feel heard, developing and sustaining relationships, listening, and building rapport. Whether you’re starting a career in customer service or looking to improve your skills, these courses can help. Tune in, pass the final exam, and earn your certificate. Build key listening skills so your customers feel heard. Develop your customer service problem-solving skills. Learn to de-escalate challenging situations.
  • representación de Microsoft
    Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate verified_user Verified experience public Remote experience
    representación de Microsoft
    Apr 2025
    Elevate your customer service game with generative AI. In this learning path, dive into the world of generative AI, Microsoft 365 Copilot, and AI-driven customer journey mapping. Learn to craft effective prompts, address customer issues with ease, and transform daily workflows to deliver exceptional service. Tune in, pass the exam, and earn your certificate. Enhance customer interactions with generative AI. Leverage Copilot to streamline service workflows. Create AI-driven customer journey maps.
  • Mailchimp
    Email Marketing Professional Certificate by Intuit Mailchimp public Remote experience
    Mailchimp
    Apr 2025
    Email marketing is a powerful tool for engaging customers and driving business growth. This learning path covers the essential strategies and techniques for crafting effective campaigns, optimizing content for maximum impact, and maintaining a healthy, responsive subscriber list. By the end, you'll have the skills to excel in email marketing and deliver measurable results. Tune in, pass the final exam, and earn your certificate. This certificate is endorsed by Intuit Mailchimp, an AI-powered email marketing and automation platform. Visit the Mailchimp resource library to discover the tools you need to succeed. Plan and optimize email marketing strategies. Create effective email campaigns and newsletters. Analyze email performance metrics.
  • Hootsuite
    Social Media Marketing Professional Certificate by Hootsuite verified_user Verified experience public Remote experience
    Hootsuite
    Apr 2025
    Social media marketing is a powerful tool for businesses to engage with their audience. These courses teach you how to create impactful social media campaigns, optimize your strategy across various platforms, and leverage storytelling and video content to boost engagement. Tune in, pass the final exam, and earn your certificate. Check out Hootsuite Academy to learn more from this global leader in social media management. This learning path is endorsed by Hootsuite. In addition to earning your certificate, you can get an exclusive 30% discount on Hootsuite Professional or Teams plans. You can also receive a US $500 LI ads credit when you use Hootsuite to advertise on LinkedIn—same spend, twice the reach. Learn the foundations of social med
  • U
    Information Systems
    Universidade Estadual do Rio de Janeiro
    Mar 2007 - Jun 2010 (3 years 4 months)