Felipe da Costa Coelho Chatter Senior na 5C Company LLC

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Chatter Senior

C Company LLC

Jun 2024 - Jul 2025 (1 year 2 months)

As a Chatter Senior, I excelled in providing exceptional live chat customer service, ensuring that customer inquiries were addressed promptly and effectively. My role involved leveraging strong teamwork and communicative competence to foster a collaborative environment, enhancing overall customer satisfaction. I utilized my problem-solving skills to navigate complex customer issues, while my time management abilities allowed me to handle multiple chats efficiently. Additionally, I was responsible for business development and lead generation, employing CRM tools to manage customer relationships and track sales progress. Although my experience in technological solution sales was not directly relevant, I successfully sold various types of digi
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Trainer

Teleperformance: bilingual customer service agent

Dec 2019 - May 2024 (4 years 6 months)

As a Trainer, I was responsible for developing and delivering comprehensive training programs that enhanced the skills and knowledge of participants in various customer service and relationship management tools. My expertise in email management, Google Workspace, Zoho CRM, and Salesforce allowed me to create effective training modules tailored to the needs of the team. I focused on coaching individuals to excel in customer success and support, ensuring they were equipped to provide exceptional customer care. Additionally, I utilized my understanding of sales development and technological solution sales to align training objectives with the lead goals, ensuring that participants could effectively deliver the technology solutions sought by cl

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Felipe da Costa Coelho

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