Trainer
Teleperformance: bilingual customer service agent
Dec 2019 - May 2024 (4 years 6 months)
As a Trainer, I was responsible for developing and delivering comprehensive training programs that enhanced the skills and knowledge of participants in various customer service and relationship management tools. My expertise in email management, Google Workspace, Zoho CRM, and Salesforce allowed me to create effective training modules tailored to the needs of the team. I focused on coaching individuals to excel in customer success and support, ensuring they were equipped to provide exceptional customer care. Additionally, I utilized my understanding of sales development and technological solution sales to align training objectives with the lead goals, ensuring that participants could effectively deliver the technology solutions sought by cl