FRANCIS ALBERTO MARMOLEJOS LIZARDO
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FRANCIS ALBERTO MARMOLEJOS LIZARDO

FRANCIS ALBERTO MARMOLEJOS LIZARDO

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IT Technical Specialist, IT Helpdesk Technician, Technical Support, Microcomputer Support, Customer Service, Customer Support.
Santo Domingo, Distrito Nacional, Dominican Republic
Contact FRANCIS regarding: 
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Full-time jobs
Starting at USD1.2k/month
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Résumé

Jobs verified_user 0% verified
  • Fhi
    User Support Technician
    Fhi
    Dec 2022 - Mar 2025 (2 years 4 months)
    Provides support to end users, internal users, or partners. Serves as a liaison between the IT department and the end-user on issues related to desktops, laptops, printers, network connectivity and remote access. In addition, provides first-line support to end users for PC, server or mainframe applications and hardware. Simulates or recreates a process to resolve operational difficulties and may interface with network services, software systems engineering and/or application development to restore service and/or identify and correct basic problems. Prepares personal computers for deployment and provides end user education and/or training. Handles basic hardware, application and operating system support, technical inquiries, and networking
  • U
    U
    Technical Support Specialist
    Universidad Camilo José Cela Institución Educativa SEK, University camilo jose cela
    Jan 2021 - Aug 2021 (8 months)
    Madrid, Spain. www.ucjc.edu Responsible for all the IT issues at the Business School of the Universidad Camilo José Cela and the Sek Educational Institution. I provide Technical Support, manage computer resources, troubleshooting, resolution of incidents, overcoming projects and other functions required for this position. Computer technical support to the whole University community (classrooms, offices, students, teachers, researchers) by the different communication channels of the institution: ServiceNow ticketing, remote, teams, mobile, Onsite. Installation and maintenance of Microsoft Windows, Mac X OS operating systems (Software and Hardware). Installation and maintenance of Moodle, Blackboard Collaborate, Microsoft Office365 appli
  • Universidad Pontificia Comillas ICAIICADE
    Technical Support Specialist
    Universidad Pontificia Comillas ICAIICADE
    Sep 2020 - Jan 2021 (5 months)
    Madrid, Spain. www.comillas.edu Provide support to the whole University Community (Classrooms, Offices, Students), within the team of attention to users and classrooms, of the Systems and Information and Communication Technologies (STIC) service. Support to the system of bi-modal classrooms, offices, professors, researchers, administrative staff, computer and audiovisual services, using the different communication channels of the institution: Jira Services, Remote, Microsoft Teams, Mobile, Onsite. Installation and maintenance of end-user computers (Software and Hardware). Installation and maintenance of office applications (Microsoft Office365, Office 2019). Installation and configuration of printer devices. Management and resolution of
  • T
    Software Support
    Tecnalis
    Apr 2019 - Apr 2020 (1 year 1 month)
    Madrid, Spain. www.tecnalis.com Will provide excellent support for B2B customers to ensure high quality standards achieved. Strong communication skills, proactive, self-motivated, with a strong customer-focused attitude, which will ensure building an excellent relationship with VIP customers. Strong and comprehensive user support applying expert knowledge, of the management software for online gaming solutions (Alira). Ensure first line technical support; respond to queries via JIRA and Skype. Escalate tasks internally. Compliance with service quality standards. Use tools and techniques for troubleshooting (SQL). Basic understanding of SQL and the computing environment. JIRA and/or other customer support platforms.
  • B
    Administrative Specialist
    Basket
    Sep 2012 - Apr 2019 (6 years 8 months)
    Madrid, Spain. bsktmadrid.com Sales objectives. Stock management; Planning, organization, direction and control. Incoming and outgoing inventories. Product analysis. Showroom management. Customer service. Work in the continuous improvement of the business, applying good practices (interpersonal), for customer satisfaction.
  • Universidad APEC UNAPEC
    Help Desk Support Specialist
    Universidad APEC UNAPEC
    Feb 2010 - Jul 2011 (1 year 6 months)
    Santo Domingo, Dominican Republic. www.unapec.edu.do Provided technical support to more than 250 workstations, user follow-up through the ticketing platform (CA Servicesdesk). Support to the different departments of the institution via remote, telephone and in special cases in person, resolving the daily issues in the IT area. Daily and weekly reporting. Management of Active Directory, Microsoft Exchange Server. Support to the different enrollment processes complying with an extended schedule (24X7) to achieve the objectives set by the technology direction, in charge of Larissa Bonilla Atiles. Involvement in the migration of the operating system (Windows 7) in its Enterprise version, Microsoft Office Professional Plus 2010, among others.
  • T
    Help Desk Support Specialist
    Termo Envases S A
    Jun 2007 - Dec 2009 (2 years 7 months)
    Santo Domingo, Dominican Republic. www.termoenvases.com.do Provided technical support to more than 50 workstations. Maintenance of the internal network, TCP IP networks structured cabling. Installation and support to the company's own applications, as well as software and office applications: Microsoft Office 2003, 2007; Windows 2000, Windows XP, Windows 7, Windows Server 2008, Axapta. Administration, computer security and access control: isa Server 2006, McAfee EPO Security, Active Directory, Microsoft Exchange Server 2007. Remote support to another location (Production Plant), installation and configuration of printers, fax, copier. Other duties in my position: Digitalization of bank reports, daily and weekly, to the president of the c
  • Claro RD
    Technical Support Staff
    Claro RD
    Jan 2001 - Nov 2002 (1 year 11 months)
    Santo Domingo, Dominican Republic. www.claro.com.do Installation, configuration and maintenance of Cisco 620, 800 805 routers. Support to the company's special data services division.
  • P
    Technical Support Help Desk
    Presidency of the Dominican Government
    Jan 2000 - Feb 2005 (5 years 2 months)
    Santo Domingo, Dominican Republic. www.presidencia.gob.do Network internal support, support users, administration and management of access permissions, including user accounts, and provide centralized management in the IT department, under group policy GPO, ActiveDirectory, IsaServer. Implement security and performance of IT equipment in optimal conditions-, Repair and maintenance of hardware and software, including backups and upgrades.
Education verified_user 0% verified
  • ITLA
    Tecnicatura, Information Technology
    ITLA
    Mar 2000 - Aug 2002 (2 years 6 months)
    Skills: IT Service Management
Projects (professional or personal) verified_user 0% verified
  • P
    Peregrine Falcon Drone Services
    Peregrine Falcon Drone Services
    Jan 2021 - Current (5 years 6 months)
    @FRANKTUNTUN on Instagram
Awards verified_user 0% verified
  • FHI 360
    Now Awards
    FHI 360
    May 2023