Faith Dieo Jimoh

Faith Dieo Jimoh

About

Detail

Customer Support Manager
Abuja, Federal Capital Territory, Nigeria
Contact Faith regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Seasonal E-commerce Phone and Chat Support public Remote experience
    Alpha Intelligent Technologies
    Aug 2024 - Jan 2025 (6 months)
    ● Provided outstanding customer support via phone and chat, achieving a 98% resolution rate on first contact. ● Monitored customer usage patterns and proactively identified areas for improvement, enhancing the overall shopping experience. ● Facilitated customer feedback sessions, generating actionable insights that improved product offerings and increased engagement.
  • A
    Sales Representative public Remote experience
    Affordable Rent to Own
    Apr 2024 - Jun 2024 (3 months)
    ● Achieved 80% of sales targets by identifying client needs and tailoring solutions accordingly. ● Cultivated strong relationships with clients, leading to a 40% increase in repeat business and referrals through effective follow-ups and personalized service.
  • O
    Call Center Agent
    Outsource Global Technologies Limited
    Apr 2021 - Mar 2024 (3 years)
    ● Consistently exceeded performance metrics, contributing to a 30% increase in team KPIs through effective issue resolution ● Championed a customer feedback initiative that led to enhanced service protocols and improved customer loyalty.
  • L
    Personal Assistant
    LITACOIF Ventures
    Nov 2013 - Apr 2016 (2 years 6 months)
Education verified_user 0% verified
  • C
    Certificate of Education
    Community College Abuja
    Jan 2010 - Jan 2013 (3 years 1 month)