Faith Amba Peter
About
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FCT, Nigeria
Contact Faith regarding:
Flexible work
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Résumé
Jobs
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- RCustomer Service ExecutiveRwandAir,Mar 2023 - Current (3 years 3 months)• Managed customer inquiries and complaints with professionalism and efficiency. • Coordinated flight bookings and modifications to enhance customer satisfaction. • Collaborated with sales team to improve service processes and response times. • Implemented feedback mechanisms to gather customer insights and drive improvements. • Assisted sales team in database management and sending of email blasts on new promotions to both clients and B2B • Utilized data reporting skills to track and analyze customer interactions, flight inquiries, and service feedback, compiling reports on passenger complaints, booking trends, and B2B service efficiency. This analysis supported management in identifying areas for improvement, ultimately enha
Customer Service Agent public Remote experienceDR HortonFeb 2022 - Feb 2023 (1 year 1 month)Managed multi-channel client communication — telephone, email, and in-person — resolving inquiries promptly and professionally in a high-volume real estate environment. ▪ Conducted targeted outbound cold calls from qualified lead lists, converting prospects and scheduling site inspection appointments for the sales team. ▪ Maintained detailed and accurate client records within CRM systems, tracking communication history, followup actions, and client interest stages. ▪ Collaborated cross-functionally with the sales and marketing teams to support promotional campaigns and improve client conversion rates. ▪ Organised and maintained office filing and documentation systems, ensuring accessibility and regulatory compliance- NB2B Appointment Setter / Sales SupportNextGen AIFeb 2021 - Jan 2022 (1 year)Conducted outbound and inbound outreach to founders and service-based business owners(HVAC,plumbers,Electricians), qualifying B2B leads and identifying pain points around administrative workload and automation needs. • • Presented Al virtual assistant solutions, explaining how they handle CRM updates, scheduling, and follow-ups to help business owners focus on core operations. • • Booked and confirmed high-quality, fully qualified discovery calls for the sales team using Go High Level (GHL) CRM. • • Managed pipelines and performed real-time follow-ups to reduce no-shows, document objections, and consistently meet call and appointment targets.
Education
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- RALTEA ARD-WEB COURSERwandAir KigaliApr 2025
- Customer Service FundamentalsCourseraJan 2025
- Customer Relationship ManagementCourseraAug 2024 - Sep 2024 (2 months)
- AB.Eng inAbubakar Tafawa Balewa University BauchiJan 2013 - Jan 2019 (6 years 1 month)