Faith Aleris Echano

D

Executive Assistant

Dan Chris Jewelry,

Jun 2024 - Jan 2025 (8 months)

Overseeing e-commerce activities, mainly on Amazon, to ensure effective product listings, competitive pricing, proper inventory management, and smooth shipping logistics.

G

Procurement & Redemption VA

Giftcash Inc.,

Nov 2022 - May 2023 (7 months)

In my role as a Procurement & Redemption VA, I facilitated the redemption of gift cards and the purchasing of products, ensuring a seamless experience for customers utilizing their prepaid gift cards for shopping. The balance on each card was accurately deducted from the total cost of purchases, maintaining precise transaction records. Additionally, I utilized Slack for internal company communications, which enhanced team collaboration and streamlined our operational processes, ultimately contributing to improved customer service and efficiency in handling transactions.

C

Executive Assistant, Quality Control & Data Manager

Cloudworkz Ltd.,

Jan 2021 - May 2023 (2 years 5 months)

I assist executive leadership by upholding quality control and data management standards. In my role as a Quality Control Manager, I ensure that agent calls adhere to established standards, monitor workflows, and perform audits. As a Data Manager, I manage data collection, analysis, and scraping to aid in decision-making and uncover valuable insights. Additionally, I utilize PayPal for payroll processing, ensuring timely and accurate compensation for all employees. I employ Notion for task tracking, which enhances project management efficiency. Furthermore, I use Loom to record tutorials for clients and new employees, facilitating knowledge transfer and onboarding. Lastly, I leverage Slack for internal company communications, promoting coll

C

Team Lead, Online Marketing VA

ChokChop,

Feb 2020 - Nov 2020 (10 months)

Supervises digital marketing strategies, ensuring VAs align with company goals and support campaigns across online platforms. Provides tools, training, and performance evaluations to maintain quality and efficiency. Additionally, upholds confidentiality by managing sensitive information that cannot be disclosed to the team, thereby fostering a trustworthy and secure work environment.

I

Workforce

Inspiro Relia,

Mar 2019 - Feb 2020 (1 year)

Enhanced workforce operations to increase efficiency and productivity by monitoring performance, managing schedules, analyzing workload trends, and suggesting staffing changes. Additionally, maintained confidentiality regarding the rotation of schedules and agent ratings, ensuring sensitive information was handled appropriately to protect employee privacy and organizational integrity.

I

Recruitment Associate

Intellibridge Inc.,

Jan 2019 - Mar 2019 (3 months)

Responsible for supporting the recruitment and hiring processes within an organization. Sourcing, screening, and engaging candidates for open positions, ensuring that the company attracts and hires qualified talent.

A

Administrative Assistant

AECC Global,

Jan 2019 - Mar 2019 (3 months)

Responsible for managing administrative tasks to ensure the daily operations run smoothly, which includes preparing reports, entering data, and handling emails, phone calls, and memos.

J

Online Sales, Customer Support, and Marketing VA

JD Bands Jewelry,

Sep 2013 - Dec 2018 (5 years 4 months)

Managing e-commerce platforms requires processing orders, updating product listings, and managing pricing and promotions. It also entails responding to customer inquiries, and ensuring a positive shopping experience. Furthermore, it involves creating digital marketing strategies for social media, email, SEO, and paid advertising.

R

Assistant Manager

Reyes Barbeque,

Jun 2011 - Jun 2012 (1 year 1 month)

Supervising and training front-of-house staff to guarantee outstanding customer service, safety, and a positive work atmosphere. Addressing customer concerns, resolving complaints, and ensuring a fantastic dining experience. Assisting with inventory management, maintaining cleanliness, and taking care of equipment and facilities.

T

Telus Customer Support Representative

Telus International Philippines,

Nov 2006 - Feb 2008 (1 year 4 months)

Handling customer interactions through calls, emails, or chats to address billing, account, service, and technical concerns. Offering information about services, promotions, and products to aid in decision-making. Helping with account updates, orders, and subscriptions to ensure customer satisfaction. Escalating more complex issues to higher-level support when necessary.

G

Secretary

Gancayco, Balasbas & Associates Law Offices,

Apr 2005 - Dec 2005 (9 months)

Provides administrative support by scheduling appointments, managing calendars, preparing legal documents, communicating with clients, and organizing case files and confidential records. Additionally, I handle call processing by contacting trial courts for hearing schedules and reaching out to clients, ensuring that all parties are informed and up-to-date on important dates and developments.

Faith Aleris Echano

About

Detail

Timeline

Résumé