F
Faisal van Duuren
About
Detail
Indonesia
Contact Faisal regarding:
work
Full-time jobs
Starting at
USD2k/month
Flexible work
Starting at
USD15/hour
Résumé
Jobs
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- VCompany Development Officer (CDO)Vifa Holiday IndonesiaFeb 2026 - Current (5 months)• Coordinated cross-departmental initiatives to improve service delivery and operational efficiency • Analysed business performance and customer-related processes, identifying improvement opportunities • Supported leadership with reports and insights to enhance decision-making and customer experience
- TCommercial LeadThe Paralian Project (Luxury Estate Development)Sep 2025 - Nov 2025 (3 months)• Managed client communication and end-to-end customer journey, ensuring a seamless and high-quality experience • Built strong relationships with clients, guiding them through complex decision-making processes • Improved client engagement and conversion through structured follow-ups and CRM optimisation
Costumer Support Consultant (Remote)SupportYourAppAug 2025 - Nov 2025 (4 months)• Handled high-volume customer interactions via email and calls, resolving product and service inquiries while maintaining high customer satisfaction • Investigated and escalated complex technical issues, ensuring timely resolution and clear communication between customers and internal teams • Maintained strict data security standards while managing sensitive customer information • Consistently met KPIs for response time, resolution quality, and customer experience- Operations Team Lead (Remote)FlyFlatApr 2025 - Jul 2025 (4 months)• Led remote operations team managing bookings, invoicing, and customer service workflows in a fast-paced environment. • Identified recurring service and process issues, implementing workflow improvements that increased efficiency and reduced errors. • Acted as escalation point for complex customer and operational issues, ensuring resolution and client satisfaction. • Analysed operational data and KPIs to improve service delivery and reporting accuracy. • Utilized travel planning expertise to manage complex customer journeys, itinerary coordination, and schedule management within the premium travel and aviation space, ensuring seamless travel experiences for clients. • Applied a hospitality mindset to high-value client interactions, focusin
- SHead of Sales & MarketingSamara Liveaboard Luxury YachtNov 2024 - Mar 2025 (5 months)• Designed integrated sales and pricing strategies to align commercial goals with marketing execution • Introduced performance tracking frameworks and KPIs, improving visibility on revenue performance • Optimised pricing approach using data insights, contributing to stronger revenue consistency • Leveraged experience from the hospitality industry, where a strong focus on customer experience and relationship building is paramount, to enhance customer engagement and retention strategies within sales and marketing. • Applied principles of Customer Relationship Management (CRM) to cultivate and maintain long-term relationships with clients, partners, and stakeholders, ensuring proactive resolution of concerns and elevated overall satisfaction.
- BCommercial Director, Revenue Management & ProductBulgaria AirJan 2024 - Aug 2024 (8 months)• Aligned revenue management, sales, and network planning teams to maximise route-level performance and forecast accuracy • Led network-wide revenue strategy during fluctuating demand conditions, implementing market-specific pricing and inventory controls, resulting in +10% booking growth and 10% reduction in no-shows • Analysed booking curves and competitive pricing in underperforming markets, adjusting fare structures and availability to improve yield and load factor balance
- PSales Support ManagerPT. Ayuberga (GSA for Saudia Airlines)Jun 2022 - Dec 2023 (1 year 7 months)• Analysed customer booking behaviour and sales data to identify trends and improve service and sales strategies • Developed reporting dashboards and insights to support decision-making and improve customer targeting • Streamlined workflows and internal processes, improving team efficiency and service consistency
- ZPMO ConsultantZestgroup ConsultancyAug 2021 - Nov 2021 (4 months)• Provided strategic planning and project control across major programs. • Supported risk, finance, scope, and change management within the PMO office. • Optimizing project management processes. Ensuring that the project/program/portfolio can be delivered successfully. • Keeping an overview of the project status at all times. Being the strategic partner of the project manager.
- IOperations Manager & Logistics CoordinatorI AM F&B ConceptsAug 2020 - Jul 2021 (1 year)• Oversaw warehouse operations, delivery logistics, and customer service optimization. • Managed logistics and warehouse operations to streamline delivery processes and client coordination. • Created reports and recommendations to streamline supply chain efficiency.
- Revenue Optimization Analyst (Pricing & Inventory)Emirates AirlineOct 2014 - Aug 2020 (5 years 11 months)• Analysed large datasets on customer booking behaviour, pricing trends, and market demand to support business decisions • Collaborated with global teams to improve pricing strategies and customer offering • Delivered structured reports and insights, improving decision-making speed and operational alignment • Supported system improvements and data accuracy across revenue management tools
- SRevenue ManagerSafi AirwaysMar 2011 - Dec 2013 (2 years 10 months)• Managed pricing, reporting, and customer demand analysis to support revenue and service performance • Delivered regular insights and forecasts to leadership, improving planning and responsiveness
- Flight Analysis SuperintendentEmirates AirlineOct 2005 - Mar 2011 (5 years 6 months)• Conducted forward booking analysis and post-flight performance reviews to optimise capacity and yield • Supported revenue management decisions through data-driven insights on market trends and competitor activity • Managed post-flight and forward-load analysis, network optimization, and O&D study. • Built strong foundation in customer service, reporting, and operational support • Managed client relationships and supported booking, reporting, and service processes • Leveraged upselling techniques during customer interactions to identify passenger needs, promote premium travel options, and provide tailored solutions that enhanced the overall customer experience while driving incremental revenue for the airline.
- MSales & Revenue SupportMartinair HollandSep 1999 - Sep 2005 (6 years 1 month)• Managed relationships with tour operators and supported seat allocation strategies to optimise revenue • Delivered weekly performance reporting to support commercial planning
Education
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- NBSc Tourism ManagementNetherlands Institute for Tourism & Transport StudiesJan 1996 - Dec 1998 (3 years)Tourism Management Study
Awards
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- NAJM AwardEmiratesJan 2017Best result achievement for MUC route in summer 2017 in Emirates history: - Incremental revenue of +10 million VLY. - Highest seat factor performance of 99.3% - Improvement in Yield/RASK/Passengers number.
- RASK AwardEmiratesJan 2015For significantly improved MUC result in week 17 across all key measures: - Contribution increased AED 12.5 million VLY. - Seat factor increased 5.1 points VLY. - Yield/RPK increased 60.1% VLY. - RASK increased 71.4% VLY.
- NAJM AwardEmiratesJan 2009Bronze Najm Award with Emirates Airlines: In recognition for being a catalyst within the team, focused on improving the revenue performance, consistently monitoring and supporting the team performance to achieve the targeted seat factor and revenue factor objectives.