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Fahad Ali

About

Detail

Lahore, Punjab, Pakistan
Contact Fahad regarding: 
work
Full-time jobs
Starting at USD2.5k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • D
    Customer Success Manager
    Digitech Outsourcing Solutions LLC
    Jan 2022 - Current (4 years 8 months)
    • Manage a portfolio of 300+ international properties and client accounts across SaaS and marketplace platforms. • Maintain 95%+ client retention by implementing proactive support and churn reduction strategies. • Act as primary point of contact for 35+ high-value accounts, coordinating between executives, operations teams, and external partners. • Oversee £20,000+ daily revenue operations across global markets. • Administer CRM and customer support systems including Salesforce, Zendesk, Intercom, Gorgias, and Freshdesk. • Lead daily client consultations and present weekly operational reports to stakeholders. • Coordinate cross-departmental workflows to ensure service delivery and operational efficiency. • Implement AI-assisted tools and wo
Education verified_user 0% verified
  • G
    Diploma in Commerce
    Govt. College of Commerce, Shahdara
    Aug 2019 - Jan 2021 (1 year 6 months)
  • l
    Matriculation
    lislah-e-Moashra High School
    Apr 2017 - Jan 2019 (1 year 10 months)