Guest Relations Supervisor - Grand Hyatt Dubai
Hyatt Hotels Corporation
Apr 2010 - Oct 2011 (1 year 7 months)
One of the most important hotels in Dubai. 674 rooms and 186 apartments. 14 Outlets. 4,900 sq m of meeting space, 2 Ballrooms & 11 Meeting Rooms
•Oversee daily operations of VIP team
•Personalize service to VIP guests, High Profile celebrities, and Royal families
•Responsible of deliver the highest standards and services from the first contact during reservations, check-in, Housekeeping and Check-out interactions. Handling complaints.