Fabio Vivas

I am a service professional, my experience has been developed in multiple roles being in charge of the design, implementation, evaluation and accompaniment of service operations and multiple initiatives that have included strategic definitions, culture and organization, reorganization and / or creation of areas , implementation of management models, care, support, research, development, evaluation and loyalty among others I have had the privilege of being part of work teams with different focuses and in different roles (strategic and tactical - face-to-face, non-face-to-face and virtual - administrative and operational) which allows me a privileged vision of the customer experience ecosystem, last that it has become my passion and that it has empowered me to acquire a set of tools and knowledge that allow me to face multiple scenarios and obtain consistent and positive results for clients, collaborators and the organization.   I love ideas and experiences and how they are linked and related to respond to problems, which added to my curious and inquisitive spirit leads me to be in constant search of information and places to find better solutions, a situation that additionally It allows me to keep my mind agile and be updated on different trends, becoming a perfect complement to my professional training in Engineering and Innovation. I will be happy to help you if you consider it, do not hesitate to contact me