Fabiola Petit

H

Commercial Account Success Manager & Admin Assistant

Hamperapp

Apr 2024 - Current (1 year 2 months)

Bilingual agent responsible for: managing a portfolio of commercial accounts and continuously updating their respective information through Google Sheets and HubSpot, keeping the team informed of any changes, order supervision, handling operations and logistics to serve large companies (commercial accounts), meetings with managers to address and resolve monthly issues, responding to emails, managing and overseeing invoices, entering large volumes of data in Excel, answering customer questions, resolving any situations that arise during operations, handling claims, drafting documentation, attention to detail, administrative tasks and assistance for the CEO, managing inventory of the linen for each account in Google Sheets, providing constant

C

Customer support & logistics

Jan 2024 - Apr 2024 (4 months)

agent responsible for: handling inbound and making outbound calls using Kixie and JustCall, responding to emails and messages through Intercom, where ticketing was also implemented to address and resolve customer claims, overseeing order supervision and logistics via the company's portal while maintaining constant communication and follow-up with partners and drivers, creating and managing orders, data entry with customer information, and updating key data using Jotforms and Excel, contacting potential clients, reaching out to partners, attention to detail, among other tasks. This was a remote position.

F

Customer service & sales

Feliza Store

Jul 2023 - Dec 2023 (6 months)

My role involved working in customer service, sales, restocking, and stock control. I was also recognized for my quick learning, customer service skills, and teamwork.

D

Customer Service

DELICATESSEN

Jan 2019 - Apr 2019 (4 months)

I worked in the customer service area and also had to learn how to use machines for cutting products. I'd never done that before, but I managed it without any accidents.

Fabiola Petit

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Fabiola's behavioral traits
Fabiola's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.