Customer service professional with 4+ years of high-volume, multichannel experience across aviation, e-commerce, and on-demand industries — uniquely positioned to train, evaluate, and improve AI models in customer service contexts. Proven ability to identify what exceptional communication looks like across written, verbal, and chat channels, and to articulate precisely why a response succeeds or fails. Experienced in CRM platforms including Zendesk, Salesforce, and Acorn, with a demonstrated track record of SLA compliance, data accuracy, and quality benchmarking across 50+ daily interactions. Currently undergoing the Athena Executive Assistant Training Program — developing advanced competencies in structured communication, attention to detail, situational judgment, and professional tone evaluation. A Law graduate who brings analytical rigour, consistency, and meticulous precision to every task — exactly the skillset required to generate, label, rate, and refine AI training data at a high standard.
