Ezinne Ukatu

Ezinne Ukatu

About

Detail

Expertise in Administration, Operations, Lead Qualification and Customer Service| Optimizing Processes for Growth
Lagos, Nigeria

Contact Ezinne regarding: 
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Full-time jobs
Starting at USD500/month
Flexible work
Starting at USD5/hour
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Timeline


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school
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Project

Résumé


Jobs verified_user 40% verified
  • P
    Executive Assistant public Remote experience
    Private Employer
    Jan 2025 - Dec 2025 (1 year)
    ● Conducted extensive research on educational institutions across all 50 U.S. states, compiling a detailed database of over 15,000 schools, including contact information of Presidents and Departmental Chairs, maintained using Microsoft 365 and Google Sheets. ● Designed and launched a customized Google Form survey to over 500 U.S. school administrators, collecting targeted feedback on strengths, pain points compared to competitors, and achieving a 28% response rate. ● Organized and standardized over 150 client files in Google Sheet, applying a consistent colour-code, naming, and archival structure using the Google Sheet. ● Acted as the primary contact for external communication across all social media platforms, while logging interactions an
  • Specialty Life Insurance
    Customer Service/Lead Qualifier public Remote experience
    Specialty Life Insurance
    Jan 2025 - Dec 2025 (1 year)
    Results-driven professional with experience in handling both inbound and outbound calls for various campaigns. Key strengths: - Outbound calls: Utilized a dialer system to make 350-500 daily cold calls, qualifying potential clients and driving revenue growth. - Inbound calls: Handled 40-150 daily calls, providing exceptional customer service and support. - Conducted thorough needs assessment to determine eligibility for products/services. - Employed exceptional communication skills to deliver tailored solutions, ensuring high customer satisfaction rates. - Utilized Google Sheets to accurately track and record live transfers and performances, ensuring 100% data-driven insights and informed decision-making
  • E
    Office Manager/Executive Assistant verified_user Verified experience
    Edenculture Rectitude
    Jul 2024 - Dec 2024 (6 months)
    - As an Office Manager and Executive Assistant, I served as a strategic leader driving productivity and effectiveness across four brands, spearheading daily operations, staff management, administrative support, and team direction to ensure seamless business execution. - My role involved significant engagement with customers, where I explained services, provided quotations, and followed up until payment was made, demonstrating my proficiency in pricing and lead conversion. - I managed inquiries through various channels, including calls, WhatsApp, and social media, addressing questions about costs, service inclusions, and timelines, which aligns with the expectations of helping clients understand value and setting clear expectations. - Alt
  • E
    Operations and Account Officer
    Edenculture Rectitude
    May 2021 - Jun 2024 (3 years 2 months)
    As the Operations and Account Officer, I spearhead operational excellence and financial management across multiple brands, providing comprehensive administrative support, optimizing staff performance, and overseeing financial reporting, budgeting, and record-keeping. I collaborate with cross-functional teams to drive business growth and efficiency. With effective English communication skills, I facilitate clear interactions with English-speaking individuals, ensuring smooth operations and fostering strong working relationships. Additionally, I actively engage in pricing discussions with clients and vendors, prepare cost estimates, process payments, and manage returning-client pricing adjustments, making pricing and revenue tracking a regula
  • S
    Customer Service Manager verified_user Verified experience public Remote experience
    Saint Augustine of Hippo Services
    Aug 2018 - Nov 2020 (2 years 4 months)
    In my role, I combined customer service leadership with executive-level administrative support, ensuring both client satisfaction and operational efficiency. I led a dedicated remote team in delivering exceptional service, delegating client interactions, and leveraging CRM tools to track, analyze, and improve customer engagement. Beyond frontline support, I managed email correspondence, calendar scheduling, and appointment coordination using Microsoft 365, ensuring timely responses and seamless communication across teams and stakeholders. I prepared reports and visual summaries to support data-driven decisions and streamline operational workflows. I also supported strategic initiatives by documenting processes, analyzing client feedback,
Education verified_user 0% verified
  • Madonna University
    Bachelor's degree, Public Health
    Madonna University
    Oct 2012 - Mar 2018 (5 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • D
    Digital marketing project boosting traffic, sales, and lead conversions through SEO, PPC, and paid media campaigns. public Remote experience
    Dec 2024 - Nov 2025 (1 year)
    Managed digital marketing for a private client, focusing on SEO optimization, Google Ads PPC campaigns, and paid social media promotions. Improved website visibility, increased organic impressions, and brought in qualified leads through strategic keyword planning and ad targeting. Created monthly reports and conducted ongoing performance tracking to reduce ad costs and enhance conversions. Additionally, I leveraged my customer service skills, which I utilized while acting as a Customer Service Representative during the project, to ensure client satisfaction and address any inquiries promptly, further supporting the overall success of the marketing initiatives.