Ezekiel Ernest Lepcha

Ezekiel Ernest Lepcha

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CUSTOMER SERVICE & COMMUNICATION SPECIALIST
Darjeeling, West Bengal, India
Contact Ezekiel regarding: 
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Full-time jobs
Starting at USD1k/month
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Internships
Starting at USD1k/month
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Résumé

Jobs verified_user 0% verified
  • C
    FOUNDER & CLIENT SERVICES LEAD
    Convert Kraft (Freelance Email Marketing)
    Apr 2025 - Current (1 year 3 months)
    • Served as primary client contact for 2 clients (8 brands), managing onboarding, requirement gathering, reporting, and ongoing communication. • Conducted consultative video calls to understand client needs, set expectations, and close deals through trust-based conversations. • Built strong client relationships through transparent communication, proactive updates, and consistent delivery of results. • Handled cold outreach via Instagram, converting prospects into paying clients through personalized engagement.
  • I
    JUNIOR PROGRAM ADVISOR (Sales & Customer Engagement)
    Interview Kickstart
    Apr 2025 - May 2025 (2 months)
    • Managed high-volume outbound calling (250+ dials/day) to re-engage existing and churned leads for Machine Learning and Generative Al programs. • Conducted consultative discovery calls to understand customer goals, timelines, and constraints before recommending suitable solutions. • Maintained accurate customer records and timely follow-ups using HubSpot CRM. • Handled objections related to pricing, time commitment, and program credibility with patience, clarity, and emotional acknowledgment. • Operated in a metric-driven environment with daily targets for calls, meetings booked, and quality standards.
  • G
    DIGITAL MARKETING & CLIENT ENGAGEMENT INTERN
    Generation Digital
    Sep 2024 - Dec 2024 (4 months)
    • Responded to customer inquiries across Instagram, Facebook, and WhatsApp, ensuring timely, professional, and helpful communication. • Supported customer engagement initiatives for 8–12 client businesses across healthcare, retail, education, and lifestyle sectors. • Worked within structured workflows managing multiple tools, client accounts, and deadlines simultaneously.
  • Z
    ENGLISH TEACHER & COMMUNICATION COACH
    Zion Academy & Freelance
    Jan 2019 - Dec 2024 (6 years)
    • Managed large groups (up to 40 individuals) while maintaining engagement, resolving conflicts calmly, and ensuring positive outcomes. • Tailored communication approaches to individual needs and learning styles, resulting in measurable improvement in client progress. • Developed strong ability to explain complex topics simply, listen actively, and adapt tone to different personalities and situations. • Built lasting trust through empathy, reliability, consistent follow-through, and transparent progress tracking.
  • TC Global
    RELATIONSHIP BUILDING EXECUTIVE (Part-Time)
    TC Global
    Jan 2019 - Dec 2020 (2 years)
    • Conducted outbound calls to prospective students interested in overseas education and IELTS coaching programs. • Scheduled consultation appointments and supported counselors in lead qualification and follow-up processes. • Maintained accurate records of student inquiries, call outcomes, and scheduled appointments. • Assisted foreign university delegates during education events, contributing to improved event conversion rates.
Education verified_user 0% verified
  • i
    B.Sc. Media Science
    iLEAD, Kolkata
    Jan 2018 - Dec 2021 (4 years)
  • S
    ISC
    St. Josephs's School, North Point, Darjeerling
    Jan 2018 - Dec 2018 (1 year)
Awards verified_user 0% verified
  • B
    Best Speaker Award
    Jan 2018