Eylin Gonzalez

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Administrative Assistant

Dec 2025 - Current (4 months)

Merchant Program Representative

1000Banks

Jun 2025 - Current (10 months)

As a Merchant Program Representative, I was responsible for managing relationships with merchants, ensuring their needs were met and providing exceptional support to enhance their experience. I collaborated with various teams to streamline processes and improve service delivery. Additionally, I effectively utilized remote work capabilities, quickly adapting to company software and tools to maintain productivity and communication. My proficiency in Google Sheets allowed me to analyze data efficiently, contributing to informed decision-making. Furthermore, my tech savviness enabled me to navigate and leverage various digital platforms, enhancing my ability to support merchants effectively.

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Claims Collections Specialist

Detecting Mold LLC

Jun 2024 - Current (1 year 10 months)

Managed and followed up on insurance claims, negotiating with insurance companies, preparing estimates, and tracking payments until they are received. Additionally, I generate reports, alert management to potential issues before they escalate, seek alternative solutions, and evaluate clients' policies to schedule inspections. My proactive approach and attention to detail ensure a smooth and efficient claims process, contributing to the company's success.

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Claim Administrator / Claim Assistant / Collections Specialist

Goodbye Mold LLC

Jul 2022 - Jul 2024 (2 years 1 month)

Drove the company to remarkable achievements, realising an exceptional growth rate of 135% over two years. Proactively identified solutions to enhance the sales team's capabilities. Accomplishments: Developed and implemented new organizational systems for managing case files and documents, resulting in a 20% increase in administrative efficiency. Successfully managed and processed over 2.300 claims annually, ensuring timely and accurate resolution Developed and distributed clear, informative guides to help clients - employees to understand the claims process, reducing client confusion and complaints. Resolved complex claim disputes by thoroughly investigating cases and negotiating with insurance providers, resulting in successful claim sett

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Colaboradora

Lino Bike L.E.C.A

Apr 2018 - Current (8 years)

He colaborado durante años junto a mis hermanos para la pequeña empresa de mi padre, entre tareas como gestión de inventario, actualizando el mismo en el sistema ProfitPlus y realizando diversas ventas por internet de repuestos de bicicletas, armadas y desarmadas también. Además, ayudé a manejar el WhatsApp Business y proveer servicio al cliente a través del mismo. Semanalmente, actualizaba la base de datos y el CRM Profit Plus para mantener el inventario al día, lo que mejoró la eficiencia en la gestión de productos y la atención al cliente.

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Community Manager / Copywriting

Wiley Glow C.A

Feb 2018 - Dec 2021 (3 years 11 months)

Managed an average of 5 client accounts across different fields simultaneously, maintaining organized operations and meeting client expectations Accomplishments: Developed content that consistently aligned with brand's voice and messaging, enhancing brands consistency and recognition. Provided timely and effective responses to community inquiries, resolving issues and concerns promptly Wrote high-quality, keyword-rich content that attracted and retained readers, driving sustained traffic growth Adapted quickly to new trends and industry developments, ensuring content remained relevant and impactful. Demonstrated versatility in writing styles and formats, producing everything from technical articles to creative storytelling pieces, meeting d

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Freelance Copywriter

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Freelance translator

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Eylin Gonzalez

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