Erick Varela H Manager civil engineers transistor networking

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Delivery manager for Capacity and Carrier management Services

Jun 2017 - Current (9 years)

-Following up with 3rd party providers and internal HPE teams to insure all data is being collected and resolving issues when data is not collected as scheduled.

Client Capacity and Circuit Management Lead

Dxctechnology

Apr 2017 - Jun 2017 (3 months)

-Responsible for identifying telco carriers providing service to Procter & Gamble locations, researching and acquiring information on telco services.

CI manager

Damovo Ireland

Jul 2016 - Current (9 years 11 months)

As a CI Manager, my responsibility is managing and maintaining the Configuration Items Database, ensuring precise descriptions of type, models, and ownership. This role is particularly critical for companies where accuracy and up-to-date information in their inventory are key for efficient administration and decision-making. I am also involved in the design of database solutions that enhance our operational capabilities. Additionally, I keep track of several tasks and documentation that are vital for customer success, which underscores the importance of effective project management and solutions design in fostering strong customer relationships and ensuring overall satisfaction.

Client Capacity and Circuit Management Lead

Hewlett Packard Enterprise

May 2016 - Apr 2017 (1 year)

- As the Client Capacity and Circuit Management Lead, I was responsible for ensuring seamless data collection by following up with third-party providers and internal HPE teams, promptly resolving any issues that arose when data was not collected as scheduled. My role also involved designing CDR solutions to enhance operational efficiency. Additionally, I leveraged my understanding of customer relationship management (CRM) to recommend features and review current customer setups, ensuring that our solutions aligned with client needs and expectations. This focus on customer success allowed me to contribute to the overall effectiveness of our project management and cloud infrastructure initiatives, particularly within the Microsoft Azure envir

Technical Lead

Sykes

Oct 2009 - Apr 2016 (6 years 7 months)

As a Technical Lead for a team of 27 at the Cisco Systems Technical Assistance Center, I provided strategic technical leadership in the VoIP domain. My responsibilities included deciding on the handling of service requests based on technology and customer satisfaction, as well as reviewing current cases for the Customer Support Engineers (CSEs) under my charge and offering technical advice for their resolution. I acted as a level 2 engineer during case escalations and played a key role in developing training curricula for the MS Voice team and testing labs. Additionally, I delivered training for new hires and provided technical coaching for Cisco's outsourcing partner, Concentrix, at their South Carolina facility, focusing on UC5xx troubles

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Civil Engineer

PRO Ingeniería

Aug 2008 - Current (17 years 10 months)

As a Civil Engineer, I specialized in consulting, design, construction, and appraisals, ensuring seamless coordination and effective project management throughout all phases of development. My role involved overseeing project timelines and budgets while collaborating with various stakeholders to deliver high-quality results. Additionally, I recognized the importance of customer relationship management (CRM) and customer success in the engineering field, as understanding the sales life cycle is crucial for maintaining a competitive edge. This insight allowed me to better align project objectives with client expectations, ultimately enhancing satisfaction and fostering long-term partnerships.

Cisco Support Engineer (CSE)

Sykes

Apr 2003 - Oct 2009 (6 years 7 months)

As a Cisco Support Engineer (CSE), I provided technical support for Cisco Systems customers in Content Networking scenarios, focusing on advanced configuration, problem resolution, and design and implementation of various systems, including Content Services Switches (11000 and 11500 series) and Cache Engines (5xx and 73xx models), as well as Cisco routers (8xx, 17xx, 26xx, 28xx, 3xxx). My role also encompassed additional software support for Content Networking tools such as WEBSENSE and SMARFILTER. In addition to my core responsibilities, I leveraged my project management skills by participating in several high-profile Telecom projects that involved a high level of complexity, ensuring that customer relationship management and customer succ

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CAD specialist, Graphical Inspector

Photo Circuits

Jan 2000 - Apr 2003 (3 years 4 months)

As a CAD Specialist and Graphical Inspector, I was trained at the Glencove, New York facility in 2000, where I honed my skills in editing electronics blueprints prior to the manufacturing of printed circuit boards. In my role as a Graphical Inspector, I was responsible for meticulously checking and correcting the edits made by CAD specialists before granting manufacturing approval. Additionally, as a Product Support Technician (PST), I evaluated customer blueprints and made necessary corrections to align with manufacturing capabilities, ensuring that customer requirements were fully understood and translated into effective manufacturing procedures. I generated preliminary bills and quotes based on the corrected printed circuit board bluepri

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technician, Micro-Electronics, PLC software programming

Instituto Nacional de Aprendizaje

Jan 1999 - Jan 2000 (1 year 1 month)

one year course duration to become proficient in electronics and industrial PLC and potence wiring for tri-phasic motors.

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Computer consultant

Sep 1997 - Jan 2000 (2 years 5 months)

Sales and installation of domestic PC. Sales and installation of network equipment. Development of software tool for obtaining circular concrete columns interaction diagrams.

Erick Varela H

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