Evanan José Castellano Garcia

Evanan José Castellano Garcia

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Bogotá, Colombia
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Résumé

Jobs verified_user 0% verified
  • W
    WFM Coordination & Operational Efficiency
    Jan 2023 - Jul 2025 (2 years 7 months)
    En mi rol como Coordinador de WFM, fui responsable de optimizar la eficiencia operativa y coordinar las actividades de gestión de la fuerza laboral. Esto incluyó la planificación de recursos, la supervisión de horarios y la implementación de estrategias para mejorar la productividad del equipo. Además, realizamos un seguimiento del reporte mensual de IRS de la compañía para comparar costos, seguimiento del margen de contribución, EBITDA y facturación. Esta información fue fundamental para tomar decisiones informadas que mejoraran el margen de contribución de acuerdo a cada cliente, asegurando así un enfoque basado en datos para la mejora continua de nuestras operaciones. Aunque la atención al cliente, el uso de Slack y la asistencia adminis
  • W
    Operations Supervisor
    WFM Management & Software ATENTO COLOMBIA S.A.
    Jul 2020 - Dec 2022 (2 years 6 months)
    As an Operations Supervisor, I was responsible for managing operations and evaluating both individual and collective performance metrics to identify key performance indicators (KPIs) and areas for financial improvement. I drove coaching and training sessions in technical statistical monitoring domains to enhance team capabilities. Additionally, I handled escalations with agility, addressing urgent customer requirements efficiently while providing leadership and coaching. I coordinated and monitored customer service-oriented scheduling adjustments to align with operational demands. Oversaw disciplinary processes and analyzed KPIs for effective team management, ensuring excellence through the application of soft skills. Furthermore, I utilize
  • S
    Administrative and Marketing Manager
    SUBLIME MEDICAL SPA & CLINIC
    Mar 2019 - Aug 2019 (6 months)
    Developed work protocols and procedures to enhance the customer service delivery process. Supervised several employees, overseeing scheduling and disciplinary procedures effectively. Executed targeted social media campaigns that increased customer preference. Achieved a remarkable 300% increase in sales within just three months. Prepared comprehensive financial reports to monitor and analyze costs and profits.
  • D
    Operations and Logistics Manager
    DIGITOIL S.A.
    Feb 2012 - Jan 2015 (3 years)
    Executed and monitored a 14,400 man-hour consulting contract with state oil company PDVSA PETROLEO S.A. Conducted calls, interviews, and hired international consultants to enhance project quality. Coordinated work permits and logistical services to ensure operational efficiency. Monitored client satisfaction to ensure high-quality service delivery. Managed accounting activities related to billing services and expense controls. Additionally, as Operations and Logistics Manager at Digitoil, I coordinated all advertising campaigns and impactful graphic designs for our website, promoting professional services and related activities to increase our client portfolio and expand the reach of contracted services.
Education verified_user 0% verified
  • d
    Master´s Degree
    del Zulia (Vzla)
    Jan 2008 - Jan 2010 (2 years 1 month)
  • U
    Bachelor's Degree
    URBE (Vzla)
    Jan 1999 - Jan 2005 (6 years 1 month)