Etini Patrick Ibuot
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Customer Support || Ops Support || Creative Design
Port Harcourt, Rivers, Nigeria
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Full-time jobs
Résumé
Jobs
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- AVirtual Assistant (Operations Assistant)Alpha Quant Capital PTE. LTDFeb 2024 - Jan 2026 (2 years)• Support Trainers/Tutors during Zoom training sessions and prepare summary/reports for internal review and decision-making. • Optimized onboarding process for L3 (AQ100) Students/Mentees, managing an extensive database of students and communication line. • Work closely with internal team members to ensure timely execution of campaigns, previews, and operational tasks. • Build automations and system based projects as assigned. • Handled high-volume communication across multiple platforms including but not limited to WhatsApp, Email, Telegram, Discord, ensuring consistent and professional online student support. • Developed and updated SOPs to enhance operational efficiency. • Flag issues, errors, or delays promptly and propose corrective ac
- WVirtual Assistant (Admin & Operations)WinJobs LTDNov 2022 - Apr 2024 (1 year 6 months)• Optimized onboarding process for job seekers, managing an extensive database of applicants and reviewing CVs for clients. • Managed and updated the company's WordPress website and CRM. • Managed multiple social media platforms, ensuring consistent and professional online presence. • Handled high-volume communications via emails and social media, ensuring timely response and escalation where necessary. • Developed and updated Standard Operating Procedures (SOPs) and executed data entry tasks to maintain operational efficiency. • Drove engagement by creating relevant social media content using Canva and Capcut. • Created and updated the Content Calendar to align directly with monthly sales goals. • Handled all customer communications and en
- RHead of IT/Admin ManagerRLEI Microfinance BankJun 2021 - Dec 2022 (1 year 7 months)• Managed the ICT infrastructure across 5 branch locations, addressing all hardware and software technical issues to maintain zero downtime. • Ensured financial compliance by vetting tellers' postings on the server and reconciling transactions and accounts. • Improved data management by organizing and updating both client and staff databases. • Prepared weekly and quarterly reports for the Chairman using data from the company server. • Applied knowledge of insurance principles acquired during industry-specific training to better understand risk management and financial protection protocols relevant to banking operations. • Coordinated comprehensive travel planning for regional audit teams, ensuring seamless logistical execution for on-site
Remote Call Center AgentUnateusFeb 2018 - Mar 2021 (3 years 2 months)• Managed customer communications via calls and chats to confirm orders and resolve issues like delayed/missed orders. • Increased sales by handling sales objections and successfully upselling products to customers. • Collaborated directly with the logistics team to ensure a high rate of timely order delivery. • Managed and updated customer’s details on the CRM to help operations and tracking. • Ensured all customer interactions and operational tasks adhered to strict corporate compliance standards, reflecting the professional conduct required within a corporate environment. • Applied marketing principles through strategic upselling and cross-selling initiatives, effectively driving revenue growth and increasing customer lifetime value. • E
Education
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- HDiploma in Computer EngineeringHeritage PolytechnicJan 2017