Etienne Yronel Dedicated customer service professional with experience selling

Customer Service Rep (Seasonal Agent)

ResultsCX

Sep 2023 - Apr 2024 (8 months)

Receive calls from members. Handle technical support questions via phone, initiate utilities, rent payment. Place order OTC and grocery order over the phone. Helping customers in their accounts, activating, sending Ucard, providing card status. Assisting customers to unlock or register to their account etc...

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Customer Service Representative

GigCX

Feb 2021 - Mar 2023 (2 years 2 months)

Answering customer's calls regarding their issue. Handle technical support questions via phone, with video capability. Research, analyze and determine an appropriate course of action for customers. Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating prior years' returns and amendments. Helping customers in their accounts, if they were locked out of their accounts or if they needed help on which product to pick for their cases.

Sales Agent and Product Support

Alorica

Nov 2017 - Apr 2020 (2 years 6 months)

Selling a variety of products, tracking product number, assisting for order. Generally responsible for generating leads and meeting sales. Negotiate contracts with clients, deliver sales presentations and give product demonstrations. Asking questions to pinpoint the best offerings, giving demos and presentations, and maintaining customer relationships. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media. Using one's knowledge of company products or services to persuade customers to make the right buying choices. Involves generating leads, developing sales pitches or strategies, meeting sales quotas and sometimes traveling to meet with prospective clients.

Customer Service

Assurance IQ

Nov 2017 - Apr 2020 (2 years 6 months)

Selling a variety of products and services from outbound calls. Calling people to sell them insurance. Respond inquiries, providing rate estimates, explaining policy type and coverage information. Writing policies and assisting customers in signing up for coverage, ensuring customers select policies that will meet their needs and if necessary transferring customers to a senior licence agent.

Etienne Yronel

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