ESTHER UWA EHIMEN
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Lagos, Nigeria
Contact ESTHER regarding:
Flexible work
Starting at
USD5/hour
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Résumé
Jobs
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- UCustomer Relationship ManagerUNION BANK OF NIGERIAMay 2023 - Mar 2025 (1 year 11 months)• Provided high-level virtual assistance to clients and internal teams, managing calendars, scheduling meetings, and organizing documentation remotely. • Delivered excellent customer service through email and phone, resolving inquiries professionally and empathetically. • Managed and updated customer profiles using Salesforce CRM, ensuring accuracy and timely follow-ups. • Documented all customer interactions, tracked issue resolution, and supported onboarding processes. • Coordinated virtually with cross-functional teams to align service delivery and meet key performance targets. • Engaged in prospecting activities to identify potential customers within the target market, laying the groundwork for effective client relations
- TCustomer Service Representative & Virtual AssistantTribal Mark FashionJan 2021 - Mar 2023 (2 years 3 months)• Provided responsive customer support via email and phone, addressing product inquiries, order tracking, and delivery updates with professionalism and care. • Delivered virtual administrative support including calendar management, vendor coordination, appointment scheduling, and digital file organization. • Maintained and updated customer and vendor databases, ensuring data accuracy for seamless logistics and communication, which was essential for effective use of Salesforce CRM in managing customer interactions. • Handled issue resolution and followed up on customer concerns to enhance satisfaction and loyalty. • Collaborated with remote team members to ensure smooth daily operations and timely client service. • Engaged in
- TVirtual Customer Service OfficerT'eser Food & T'eser AtelierMay 2018 - Dec 2020 (2 years 8 months)• Delivered virtual customer support and assistance via phone and email, guiding clients through product and order processes. • Performed virtual administrative tasks including order entry, record keeping, and follow-ups with clients. • Created and maintained digital customer databases, improving access to client information for faster service. • Handled complaints and inquiries with professionalism and care, resulting in improved client satisfaction and retention. • Collaborated with remote teams to resolve customer concerns and streamline workflow processes, while also identifying and creating a pipeline of industry prospects based on insights gained from customer interactions, which contributed to potential business expansion opp
Education
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International MBARome Business SchoolApr 2024 - Current (1 year 2 months)- Business Leadership Development ProgramRome Business SchoolFeb 2024 - Apr 2024 (3 months)
- USales Academy Boot CampUNION BANK OF NIGERIAMar 2023 - May 2023 (3 months)
- BProject Management Professional (PMP)BPMAApr 2018 - Jan 2019 (10 months)
- JSoft Skills TrainingJobbermanApr 2018 - May 2018 (2 months)
- BSc.University Of BeninNov 2012 - Jul 2016 (3 years 9 months)