Esther Etim Edet

A

Salesforce Administrator

African Leadership Group

May 2023 - Mar 2025 (1 year 11 months)

As a Salesforce Administrator, I was responsible for hands-on project management within the Salesforce platform, ensuring optimal configuration and user support. I collaborated closely with the sales team to manage pricing, track leads, and automate sales processes, which provided me with valuable experience in sales operations. This involvement not only enhanced my understanding of pricing strategies relevant to moving and logistics services but also allowed me to streamline workflows and improve overall efficiency in sales activities.

A

Business Development Manager

Afroshipper

Aug 2021 - Oct 2025 (4 years 3 months)

I am involved in lead conversion process, which is identifying potential customers interested in our shipping services, engaging them through calls, emails and social media and nurturing their interest until they signed up or booked a shipment. I track leads using our CRM to ensure proper follow-up and conversion.I support new customers through onboarding to ensure a smooth experience .

N

Customer Service Associate

NIGERIAN SHIPPERS' COUNCIL

Jun 2021 - Jul 2022 (1 year 2 months)

• Responded promptly to third-party inquiries regarding demurrages and freight charges. • Acknowledged and resolved port users' complaints regarding fraudulent activities within the port. • Addressed complaints from stakeholders in the Maritime sector, aligning with the aims and objectives of the Nigerian Shippers' Council. • Received and handled calls related to the Nigerian Shippers' Council registration processes.

E

Customer Service Representative

Edmirage Studios,

Jun 2018 - Jul 2020 (2 years 2 months)

• Communicated effectively with clients regarding technical aspects, addressing inquiries related to digital file delivery, online galleries, or other IT-related services. • Assisted customers in scheduling photo sessions, coordinated dates and times, and provided necessary information regarding preparation for the shoots. • Addressed customer concerns or complaints in a timely and professional manner, offered solutions to ensure customer satisfaction. • Educated customers about the photographer's services and packages.

Student

University of Calabar

Nov 2014 - Jul 2018 (3 years 9 months)

I learnt theatre production, acting,dancing, and stage designing

Student

University of Calabar

Nov 2014 - Jul 2018 (3 years 9 months)

I learnt theatre production, acting,dancing, and stage designing

Student

University of Calabar

Nov 2014 - Jul 2018 (3 years 9 months)

I learnt theatre production, acting,dancing, and stage designing

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