Sales and Customer Service Agent
Collective Solution
Jan 2020 - Jan 2022 (2 years 1 month)
I sold solar panels to customers in the U.S., provided order follow-up support, and offered general assistance, including processing refunds, discounts, and other customer solutions. • Utilized engagement marketing strategies, including promoting products on Twitter, to increase brand visibility and drive customer interest in solar solutions. • Leveraged digital marketing activities, including client communication and campaign support, to enhance customer engagement and service delivery. • Utilized digital tools analogous to Flodesk for contact management and information dissemination, streamlining communication with potential and existing clients. • Contributed to website content updates and provided basic support for website tasks within