Carlos Esteban Corrales Zamora
Download
Recommend
Messages
Share
Carlos Esteban Corrales Zamora

Carlos Esteban Corrales Zamora

About

Detail

Full-stack developer
Alajuela, Alajuela Province, Costa Rica

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • 5e Creative Labs
    Full stack developer PHP and Nextjs
    5e Creative Labs
    Jan 2024 - Dec 2024 (1 year)
  • T
    Tebra
    May 2023 - Current (2 years 2 months)
  • T
    Email support specialist
    Tebra
    Dec 2022 - Feb 2023 (3 months)
    - We supported any issue related to the Kareo applications (platform and practice manager) - On my daily basis I used tools like Salesforce, Outlook/Gmail, CMD, Remote Connections with G2M and Zoom, VPN’s, JIRA tickets, also as a support 2 specialist we handle payment posting issues and rejections coming from the Clearinghouse. - We read logs and analyze EDI views to find out any loop and segment affected. I support new hires and LVL 1 agents if need as well.
  • K
    SENIOR TECHNICAL SUPPORT
    Kareo/Tebra
    Apr 2022 - Apr 2025 (3 years 1 month)
    We supported any issue related to the Kareo applications (Platform and Practice Manager) On a daily basis, I used tools like Salesforce, Outlook/Gmail, CMD, Remote Connections with G2M and Zoom, VPNs, and JIRA tickets, also as a support 2 specialist we handle Payment posting issues and rejections coming from the Clearinghouse. We read logs and analyze EDI views to find out any loop and segment affected. I support new hires and LVL 1 agents if needed as well.
  • T
    Information technology support specialist
    Tebra
    Apr 2022 - Feb 2023 (11 months)
    - Provided comprehensive support for issues related to the Kareo applications, including both the platform and practice manager. - Utilized a variety of tools on a daily basis, such as Salesforce, Outlook/Gmail, CMD, remote connections with G2M and Zoom, VPNs, and Jira tickets. As a support specialist, I also handled payment posting issues and rejections from the Clearinghouse. - Analyzed logs and EDI views to identify any affected loops and segments. Additionally, I supported new hires and Level 1 agents as needed. - Developed a full-stack application for the company, integrating APIs, designing the user interface, and managing the database, which enhanced our operational efficiency and streamlined support processes.
  • Kareo
    IT support specialist
    Kareo
    Mar 2021 - Apr 2022 (1 year 2 months)
  • Grass Valley
    TECHNICAL SUPPORT
    Grass Valley
    Mar 2019 - Apr 2021 (2 years 2 months)
    We supported any issue related with the equipment provided by Grass Valley as (Audio mix, Cameras, Editing, Servers, Storage, Playout and many others. As a level 0 rep we user to create tickets in Salesforce gather important information and reach out to the best engineer available for the product based on the severity, the time zone, their schedules, and many other filters. I also used to help with the storage and delivery reports using excel
  • Grass Valley
    Technical support specialist
    Grass Valley
    Mar 2019 - Mar 2021 (2 years 1 month)
    - We supported any issue related to the equipment provided by GrassValley as (Audio mix, Cameras, Editing, Servers, Storage, Playout and many others. - As a level 0 rep, we use Salesforce to create tickets, gather important information and reaches out to the best engineer available for the product based on the severity, the time zone, their schedules and many other filters. - I also used to help with the storage and delivery reports using Excel.
  • LogMeIn
    TECHNICAL SUPPORT
    LogMeIn
    Mar 2017 - Jan 2018 (11 months)
    We supported any issue related to the Log Me In products such as G2M, LogMeIn, Rescue, Bold360, and GoToAssist. On a daily basis, I utilized tools like Salesforce, Microsoft 360, CMD, Remote Connections, VPNs, and JIRA tickets to resolve customer inquiries efficiently. Additionally, I provided support to tier 1 agents who encountered challenges, ensuring they received the assistance needed to resolve issues promptly. Furthermore, I developed a full-stack application for the company, integrating APIs and designing the user interface, which enhanced our internal processes and improved overall service delivery.
  • LogMeIn
    Technical support specialist
    LogMeIn
    Mar 2017 - Jan 2018 (11 months)
    - Provided comprehensive support for issues related to Log Me In products, including G2M, LogMeIn, Rescue, Bold360, and GoToAssist. - Utilized tools such as Salesforce, Microsoft 360, CMD, Remote Connections, VPNs, and JIRA tickets on a daily basis to resolve customer inquiries and assist tier 1 agents with complex problems. - Additionally, developed a full-stack application for the company, integrating APIs and designing the user interface, which enhanced our internal processes and improved overall service delivery.
Education verified_user 0% verified
  • Academlo
    Front-end developer, web page
    Academlo
    Jan 2022 - Jan 2023 (1 year 1 month)
Projects verified_user 0% verified
  • K
    Knowledge base for the team
    Jan 2023 - Current (2 years 6 months)