Miguel Esteban Zapata Ortega
About
Detail
Account executive
Bogota D.C., Colombia
Résumé
Jobs
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Logistics coordinatorEcho Global LogisticsMay 2024 - Current (2 years)- Customer service agentConcentrixSep 2022 - Oct 2023 (1 year 2 months)
- Customer Service AgentAmazonOct 2018 - Aug 2023 (4 years 11 months)Advisor of 3 groups of new agents in an unplanned season of On Boarding VSC, Virtual support. Experience as a motivational leader of these teams, as well as sending reports at the end of the day. Responsible of listening to calls, conducting minings and 1on1's of the team members, to find opportunities of improvement to apply with the customers Delivered a motivational speech about effectiveness for my team members, improving results of some metrics.
- LStore managerLienzo ArteJun 2018 - Oct 2018 (5 months)Acquisition of knowledge on sales, basic design, organic digital web positioning, marquetry and art concepts related to the business. Large format digital printing operator Nationwide merchandise dispatcher, packer.
- TComputer TechnicianTTeslaFeb 2016 - Jan 2018 (2 years)Inventory management of McDonald's systems. Nationwide merchandise dispatcher, packer. Performed preventive and corrective maintenance to the logical systems, aswell as remote and field support to all McDonald's restaurants in Colombia. Constantly use of Microsoft Office suite to make reports.
Education
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- Travel and tourism advisorColsubsidioAug 2025
- High School DiplomaUniversidad Nacional Abierta