Esraa Hassan Business development manager

U

Business Development

US bassed

Jan 2025 - Current (1 year 6 months)

As a Business Development professional, I have driven revenue growth by executing comprehensive lead generation and qualification strategies within the SaaS and financial services sectors. My expertise includes managing complex sales pipelines, utilizing advanced CRM tools such as Salesforce, HubSpot, Zoho, and Apollo.io to conduct rigorous market and sales analysis. I specialize in consultative selling and B2B sales, consistently achieving aggressive targets through effective cold outreach, appointment scheduling, and strategic client relationship management. My role involves overseeing business operations, improving customer satisfaction through proactive support, and leveraging data analytics to refine sales strategies and optimize conve

Business Development & Community Associate

Tabby

Jan 2024 - Jan 2025 (1 year 1 month)

• Engaged with community members across WhatsApp, LinkedIn, email, and digital platforms, providing timely and empathetic bilingual support in Arabic and English. • Identified and connected with potential members and partners, supporting lead generation and conversion through community interactions in Arabic and English. • Onboarded new members and guided them through the platform, hosting introductory remote sessions. • Built strong, meaningful relationships within the community, maintaining a safe, respectful, and engaging space. • Contributed to growth strategies and expansion initiatives by sharing community insights and feedback. • Tracked member interactions and follow-ups using CRM tools, maintaining organized pipelines and accurate

Customer Support & Community Representative

Concentrix

Jan 2022 - Jan 2024 (2 years 1 month)

• Served as the go-to person for customer inquiries via phone, email, and chat, delivering accurate and empathetic support in English. • Onboarded new users and guided them through products and services, ensuring smooth and positive experiences. • Managed CRM records and maintained organized pipelines, ensuring timely follow-ups and issue resolution. • Built strong client relationships by understanding individual needs and providing tailored, solution-driven responses. • Identified growth opportunities through customer feedback and shared insights with the team to improve platform experience. • Maintained a respectful, engaging environment across all interactions, consistently achieving high satisfaction scores. • Executed cold calling init

Customer Support Agent

Webhelp

Jan 2021 - Jan 2022 (1 year 1 month)

• Provided English-language support across digital channels including email and live chat. • Proactively resolved customer issues with empathy and patience, achieving consistent positive satisfaction ratings. • Documented all interactions in CRM systems and maintained detailed, organized client records. • Supported onboarding of new users by clearly explaining platform features and services. • Thrived in a remote, multicultural team environment, adapting communication style to diverse global users. • Performed strategic outbound calls to drive customer retention and service-related engagement, consistently meeting high-volume targets. • Identified evolving customer needs during follow-up interactions, successfully promoting relevant product

Esraa Hassan

About

Detail

Timeline

Résumé