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Erik Hernandez

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Ixtapaluca, Estado de México, Mexico

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Résumé


Jobs verified_user 0% verified
  • Worldwide Clinical Trials
    Network Engineer
    Worldwide Clinical Trials
    Oct 2023 - Dec 2025 (2 years 3 months)
    In charge of monitoring, updating and maintaining network devices from Cisco, Fortinet, Aruba. • Leveraged Microsoft 365 suite for diverse internal communications and reporting, ensuring clear documentation and dissemination of network status, performance metrics, and incident reports to relevant stakeholders.
  • R
    Network Administrator
    Rackspace, Global Network Operations Center
    Jan 2022 - Oct 2023 (1 year 10 months)
    In charge of assigning workload to network engineers based on SLA priority and providing current status to both management and the upcoming shift to ensure timely resolution of issues. • Leveraged the Microsoft 365 suite to meticulously track and manage diverse network cases and their statuses, ensuring comprehensive oversight and efficient workflow.
  • Teleperformance
    Bilingual representative, mobile check deposit analyst
    Teleperformance
    Jan 2021 - Jan 2022 (1 year 1 month)
    Review and confirm e-checks comply with requirements to be deposited into accounts
  • Compucom
    Tools Provisioning Tech Lead/SME (Subject Matter Expert)
    Compucom
    Jan 2018 - Jan 2021 (3 years 1 month)
    Lead and train team members to onboard clients within our monitoring tools
  • Compucom
    NOC Team Lead
    Compucom
    Jan 2010 - Jan 2018 (8 years 1 month)
    In charge of a three-shift team to provide assistance and escalation solving network issues
  • Getronics
    Cisco Shared Support Team Lead
    Getronics
    Jan 2008 - Jan 2010 (2 years 1 month)
    In charge of a multinational team of engineers (Canada, Mexico) to provide assistance, support and escalation in solving Cisco network issues
  • Getronics
    Cisco TAC Customer Support Engineer
    Getronics
    Jan 2005 - Jan 2008 (3 years 1 month)
    Support Cisco end customers to solve network issues related to WAN connectivity
  • American Express
    AmexLink/Direct Express Team Lead
    American Express
    Jan 2002 - Jan 2005 (3 years 1 month)
    (projects)
  • E
    Training/QA/Production line Engineer
    Emerson-Marconi
    Jan 2000 - Jan 2002 (2 years 1 month)
Education verified_user 0% verified
  • I
    ITIL Certification
    Jan 2006
  • S
    Six Sigma Certification
    Jan 2006
  • C
    Cisco CCNA
    Jan 2005
  • E
    Electronic and Communications Engineering
    ESIME IPN
    Jan 1995
    (Truncated)
  • C
    Electronic Technician Certificate
    CECyT No.1 IPN
    Jan 1989