Erika Rey

Bilingual (Spanish-English) customer experience and sales professional with over 8 years of experience in call center operations, administrative roles, and team leadership. Proven track record in both direct sales and managing high-performing sales teams, with a strong focus on meeting revenue targets and delivering excellent customer service. Skilled in coaching, training, and performance evaluation to drive sales results and ensure compliance with company policies. Experienced in payroll management, reporting, and aligning teams with client expectations. Additionally, I have experience as a virtual assistant, supporting administrative and operational tasks such as calendar management, email handling, preparing reports, organizing meetings, and providing customer support remotely. I am highly organized, tech-savvy, and capable of managing multiple priorities with discretion and efficiency. Highly adaptable, fast learner, and results-driven, with a strong ability to lead, motivate, and grow teams in dynamic environments.