Erika Laguna

Erika Laguna  new_releases

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Gestión de requisitos | Product Analitycs I Consultor Salesforce I Product growth I Experimentación
Bogotá, Colombia

Contact Erika regarding: 
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Full-time jobs
Starting at USD2.5K/month
Flexible work
Starting at USD25/hour
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Résumé


Jobs verified_user 0% verified
  • P
    Product Owner
    PolarRFX
    Apr 2024 - Current (1 year 4 months)
  • b
    Product Owner
    banco occidente
    Sep 2022 - Sep 2023 (1 year 1 month)
    I defined and prioritized mobile app features and functionality in the product backlog, based on user needs and expectations, as well as business objectives. I worked with development teams, product managers, UX designers, customers, microservices architects, IT, security and legal. I participated in sprint planning meetings and ensured that the development team clearly understood the user stories and associated technical tasks. I worked collaboratively with the back-end team to break down the user stories into specific technical tasks and estimate the effort required to complete them. I used agile methodologies to manage the iterative and incremental development of the mobile application, ensuring periodic delivery of increments of fun
  • UM Worldwide
    Product Associate
    UM Worldwide
    Jul 2021 - Aug 2022 (1 year 2 months)
    I identified opportunities for improvement in SaaS for exclusive use of agencies, leading the continuous testing and iteration of functionalities to optimize the user experience, in addition, I developed and executed the strategy for an innovative media measurement product for IPG agencies, this initiative involved the definition of key functionalities, market segmentation and pricing adapted to each country in Latin America. I defined and prioritized the product backlog, identifying the essential functionalities, features and requirements of the product is fundamental for its success. I managed the product vision and effectively conveyed it to the development team and stakeholders as a key piece to align efforts and achieve common goa
  • Lat One Group
    Consultant Manager
    Lat One Group
    Apr 2020 - Jun 2021 (1 year 3 months)
    Developed acquisition strategies for B2B technology partner channels, across the sales funnel. Managed the configuration of sales opportunity criteria, including: opportunity qualification, assignment to salespeople, progress tracking, and closing opportunities. Led the implementation of database automation processes. Managed Salesforce Sales Cloud module providing technical support to demand generation areas. Implemented REST integrations between Sales Cloud and Intel cloud service. #Product management #CRO #Automation #CRM Integration #Salesforce
  • Ogilvy
    Performance Coordinator
    Ogilvy
    Oct 2019 - Mar 2020 (6 months)
    A significant achievement was leading the successful planning and execution of the migration from HubSpot to Salesforce for Tigo Telecomunicaciones in Colombia. This initiative not only optimised data management, but also significantly improved operational efficiency in CRM, marking a crucial milestone in the evolution of the organisation's processes and responsiveness. Managed the implementation project with Salesforce marketing cloud, pardot and sales. Helped Tigo reduce the workload of customer service agents and free them to focus on more complex tasks. Implemented omni-channel service strategy on Salesforce service cloud.
  • Asylum Marketing
    Customer Relationship Management Specialist
    Asylum Marketing
    Oct 2018 - Oct 2019 (1 year 1 month)
    I strategically executed social media operations and presence to optimise brand visibility and engagement. Not only did I focus on creating engaging and relevant content, but I also effectively managed audience interactions, fostering engagement and building meaningful relationships. In addition, I implemented and managed key CRM initiatives, using advanced tools to better understand customer behaviour and personalise interactions. My holistic approach included data and social media management, leveraging information to drive more effective strategies and continuously improve campaign performance.
  • G
    CRM Specialist
    Grupo Temaki SAS
    Feb 2017 - Oct 2018 (1 year 9 months)
    Implementation of SEM campaigns, KPI ́S approach, review and monthly reporting. monthly reporting. CMS WordPress management, product updates and point of sale information. Social media management, interaction, publication monitoring listening, response to PQR's.
  • JoseanWebs
    Digital Operations Analyst
    JoseanWebs
    Jan 2015 - Dec 2016 (2 years)
    Collaborated with development teams and stakeholders to understand system requirements. Identified and documented functional requirements related to the use of APIs. Reviewed the technical specifications of proposed APIs to ensure that they meet established functional and non-functional requirements. I developed detailed and up-to-date documentation on the APIs used, including descriptions of endpoints, parameters and data formats.
  • T
    Junior planner
    The bilingual News
    Sep 2013 - May 2014 (9 months)
    Research in media
Education verified_user 0% verified
  • U
    Máster Negocios Digitales
    Universidad Europea
    Oct 2023 - Current (1 year 10 months)
  • The British and Colombian Chamber of Commerce
    Ingles, idiomas
    The British and Colombian Chamber of Commerce
    Sep 2023 - Current (1 year 11 months)
  • The Hero Camp
    Prodct Management
    The Hero Camp
    Sep 2023 - Dec 2023 (4 months)
    Skills: Product Management · Product Launch · Gestión de productos
  • Universidad Europea
    Master's degree, Business Administration, Management and Operations
    Universidad Europea
    Sep 2023 - Aug 2024 (1 year)
    Business Master's student
  • G
    Growth con Amplitude
    May 2022 - Sep 2022 (5 months)
  • IEDGE Business School
    Marketing google Platform, Estudios de los medios de comunicación
    IEDGE Business School
    Apr 2022 - Oct 2022 (7 months)
  • LinkedIn
    Branding avanzado
    LinkedIn
    Dec 2020
  • C
    Curso de E-commerce
    Aug 2020 - Aug 2021 (1 year 1 month)
  • U
    DIPLOMADO EN MARKETING ESTRATÉGICO, Marketing
    UniversidaddeLaSabana
    Jan 2020 - Dec 2021 (2 years)
  • LinkedIn
    Marketing online: Creación de un plan integral
    LinkedIn
    Oct 2019
  • Smartbeemo
    Instagram y Marketing de Influencia
    Smartbeemo
    Oct 2018
  • Hootsuite
    Social Selling Certification
    Hootsuite
    Sep 2018
  • Google
    Google Fundaments
    Google
    Sep 2018 - Sep 2019 (1 year 1 month)
  • Hootsuite
    Social Marketing Certification
    Hootsuite
    Aug 2018
  • H
    Hubspot Enterprise Automatizador
    HubSpot Academy
    Jun 2018
  • Politécnico Grancolombiano
    Diplomado en Liderazgo y Productividad
    Politécnico Grancolombiano
    Feb 2018 - Nov 2018 (10 months)
  • Politécnico Grancolombiano
    Diplomado en Liderazgo y Productividad, Administración y gestión de empresas, general
    Politécnico Grancolombiano
    Jan 2018 - Dec 2018 (1 year)
    Técnicas para potenciar y/o desarrollar habilidades y competencias para el liderazgo orientado a mejorar la productividad
  • Hootsuite
    Hootsuite Platform Certification
    Hootsuite
    Jan 2018
  • Google
    Google Adwords
    Google
    Jan 2018 - Dec 2018 (1 year)
  • IEBS
    Postgrado en Automatización
    IEBS
    Feb 2017 - Nov 2018 (1 year 10 months)
  • IEBS
    Postgraduate Degree, Tecnología/Técnico de ingeniería de automatización
    IEBS
    Jan 2017 - Dec 2018 (2 years)
    Skills: Salesforce Sales Cloud · Consultoría de Salesforce.com · Salesforce Marketing Cloud
  • HubSpot
    Inbound Marketing
    HubSpot
    Dec 2016
  • Universidad Central (CO)
    Grado Publicidad
    Universidad Central (CO)
    Feb 2009 - Dec 2014 (5 years 11 months)
Projects (professional or personal) verified_user 0% verified
  • P
    Proyecto de Grado - Titulo Profesional
    Aug 2015
    PROYECTO DE GRADO. Campaña de bien Social - Investigación & Creación