Erick Rodríguez Bárcena

QA Lead Engineer

Rules Cube

Feb 2021 - Oct 2024 (3 years 9 months)

As a Certified System Architect with extensive experience in building, implementing, and quality assuring Pega applications across multiple industries, including banking, supply chain, and insurance, I have demonstrated my ability to lead QA teams effectively. I am adept at creating and executing comprehensive test plans while leveraging Pega's data modeling and decisioning capabilities to drive business outcomes. Additionally, I play a critical role in both product management and product development by ensuring product quality, usability, and alignment with business goals. I collaborate with product managers to refine requirements, identify risks, and provide data-driven insights that influence decision-making. In development, I optimize t

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Frontend Software Engineer

Global Human Capital

Jul 2020 - Jan 2021 (7 months)

- Developed the frontend releases for a large-scale suite of applications, successfully delivering over 20 responsive landing pages that translate high-fidelity designs into pixel-perfect interfaces. - Implemented dynamic data fetching and rendering for real-time content updates, ensuring compatibility across multiple devices and screen sizes. - Contributed to product management by transforming business requirements into user-centric, high-performing applications, collaborating with product managers to refine UI/UX decisions for seamless user experiences aligned with customer needs. - Leveraged expertise in web architecture, performance optimization, and responsive design to shape product decisions, providing technical feasibility insigh

Full-Stack Software Engineer

NEORIS

Nov 2019 - Jul 2020 (9 months)

• Developed and maintained a banking web application for a large-scale financial institution, building dynamic and responsive user interfaces as well as reusable web components using JavaScript, TypeScript, and React. • Diagnosed and resolved complex server-side defects, including email delivery failures, data processing errors, logic inconsistencies, and system edge cases, employing C while implementing error handling with JavaScript. • Executed optimized queries in SQL Server for efficient data retrieval, continuous monitoring, and application debugging, improving application reliability, operational performance, and minimizing data inconsistencies. • Utilized Microsoft SharePoint, leveraging internal farms for efficient data manage

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Premier Technical Support Analyst

HSBC Financial Group

Jan 2019 - Nov 2019 (11 months)

Delivered prompt and accurate 1st and 2nd level technical support to premier banking clients, providing personalized solutions and proactive problem-solving to high-priority customers, ensuring elevated levels of satisfaction. Operated multiple internal command-line interfaces (CLIs) to support premier client operations, addressing tailored solutions for specific customer needs related to account management, banking applications, reports, and disputes. Maintained a high level of compliance with bank procedures, metrics, and customer needs, achieving a 100% satisfaction rating from client surveys and receiving excellent comments that fostered loyalty relationships with high-priority clients. Diagnosed and implemented technical solutions t

Bilingual Customer Solutions Executive

Teleperformance

Feb 2018 - Jan 2019 (1 year)

Delivered accurate, results-oriented, and client-oriented solutions, resulting in enhanced levels of customer satisfaction. Processed more than 50 calls a day, providing technical banking and food delivery support across campaigns via phone. Exceeded QA expectations by consistently meeting KPIs, earning the Best Performance award and senior acknowledgment.

Erick Rodríguez Bárcena

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