Erick Marquez Fragoso Customer Service agent/Junior Data engineer /technical

Junior Data Engineer

LUXOFT MEXICO

Aug 2024 - Sep 2025 (1 year 2 months)

As a Junior Data Engineer, I was responsible for the annotation of 2D/3D images and videos according to the provided task specifications, ensuring accuracy and adherence to project guidelines. My role included the identification and labeling of objects and road elements, as well as conducting quality assurance on annotations using specialized tools to maintain high standards. I performed data analysis and reviewed result reports to derive actionable insights, contributing to the overall project success. Additionally, I effectively communicated with team members and developers, utilizing Slack as our primary communication tool in a remote work environment, which facilitated seamless collaboration across departments and enhanced project effic

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Customer Support Rep

DP360 CRM

May 2023 - Aug 2024 (1 year 4 months)

• gathered information from inbound calls • troubleshot issues and maintain product knowledge • utilized CRM systems to manage customer information • tracked and updated ticket information

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Customer Service/Dispatcher

ASAP

Jan 2022 - May 2023 (1 year 5 months)

• Gathered information from inbound calls, ensuring accurate data entry and effective call processing to enhance customer satisfaction. • Tracked and updated ticket information in CRM systems, managing customer information efficiently to support seamless operations. • Dispatched appropriate resources while maintaining a high level of customer communication and engagement, ensuring timely responses to client needs. • Leveraged skills akin to virtual assistance by acting as a remote operational extension, relaying complex information accurately to third parties, which streamlined communication and improved service delivery. • Utilized Zendesk to enhance customer support and organization, contributing to a more efficient workflow and i

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Sales Rep

WebForce HQ

Nov 2020 - Jan 2022 (1 year 3 months)

• Achieved the highest customer retention rate on the team by delivering exceptional customer service and support, ensuring client satisfaction and loyalty. • Identified and pursued new sales opportunities, leveraging strong client relationship management (CRM) skills to enhance customer engagement and drive sales growth. • Collaborated with team members to achieve sales targets and goals, utilizing Salesforce for effective tracking and reporting of sales activities. • Employed virtual assistance skills to streamline processes and manage communication efficiently, acting as a professional interface between the company and clients, all while adhering to confidentiality and maintaining high standards of customer support.

Data Entry Specialist

Vert Environmental

Jul 2018 - Aug 2020 (2 years 2 months)

• Scanned and uploaded physical documents into electronic systems • Organized and categorized electronic files for easy retrieval • Converted paper-based forms into digital formats • Ensured data accuracy and completeness during the transfer process • Backed up digital data to prevent loss or corruption

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Data Entry Clerk

RH Robert Half Staffing

May 2016 - Apr 2018 (2 years)

• Generated reports on client activity and trends • Handled client inquiries and complaints • Processed client orders and payments • Maintained accurate records of client interactions

Customer Service Rep

Sprint

Apr 2013 - May 2016 (3 years 2 months)

• Provided technical support for software and hardware issues • Worked collaboratively with other departments to resolve customer issues • Identified opportunities to upsell or cross-sell products and services • Assisted new customers with new phone plans, deals & equipment purchases

Erick Marquez Fragoso

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