Ericka Reyes

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Business Operations Analyst

IBM – Kyndryl

Jul 2020 - Current (6 years)

> Analysis and description of business processes and their translation into functional and non-functional IT requirements. Cost labor management and processes compliance. Labor cost data reports and analysis. Migration of old systems to SAP. Use cases, process models and impact analysis. Labor cost management and cross team work to ensure the correct procedures within the department. Infrastructure basics knowledge.

Administrative Assistant

Fyffes

Sep 2019 - Jul 2020 (11 months)

> Support managers with the day-a-day tasks. Negotiations with suppliers and purchase order tracking. Track the payment to suppliers and correct documentation. Support to Accounting area on month closings.

Shipping and Delivery Associate

Amazon

May 2019 - Sep 2019 (5 months)

> Guarantee the right delivery of products to the customers with our best practices with personalized solutions to each of the customer's shipping and deliveries issues with their orders. Customer service.

DME & CAPEX Specialist

Coca cola Femsa

Jan 2016 - Apr 2019 (3 years 4 months)

> Marketing expenses budget administration for Central America. Follow up to execution of budget. Financial analysis. Commercial partners account receivable procedures and follow up. Standardization of budget administration for the Marketing department.

Market Analyst

Coca cola Femsa

Sep 2014 - Jan 2016 (1 year 5 months)

> Supported the procurement process for promotional products and services, including logistics and budget management for events. Conducted in-depth sales data analysis to identify and explain discrepancies between planned market tactics and actual results. Managed and controlled budgets effectively, with a strong focus on financial planning and development. Utilized advanced analytical skills and proficiency in Microsoft Excel, Microsoft 365, and other Office Suite tools for data analysis, ETL processes, and dashboard creation to inform strategic decisions. Additionally, served as a key administrative assistant to the Commercial Manager, handling various administrative tasks and issues to ensure seamless operational support and contribute t

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