E
Enrique Salazar
About
Detail
International Business
Colombia
Contact Enrique regarding:
work
Full-time jobs
Starting at
USD1.5K/month
Timeline
work
Job
school
Education
Résumé
Jobs
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- ACustomer supportANCHORA BPOOct 2022 - May 2023 (8 months)- Evaluate Medicaid and/or Medicare patient status residing in the United States. - Documentation analysis, medical software and detailed evaluation for approval. - Provided the customer support needed in each of the cases.
- CLoan officer assistantCITYLENDING INC. COLOMBIASep 2021 - Jul 2022 (11 months)- Evaluates Loan applications for customers residing in the United States. Serves as financial consultant for clients and guides them in improving their credit score for their loan applications. - Document gathering assistance. Documentation analysis and detailed evaluation for loan approval. - Provided the customer support needed in each of the cases that were manage.
Escalation review specialistTeleperfomanceDec 2019 - Jun 2021 (1 year 7 months)- For a staff of 15, provided operational support in payment processing for customer Support. - Answered and solved around 20 daily contingencies to keep business as usual using. Gain the capability to use new software such as Kibana, Zendesk and Slack. - Improved customer support and service processes in a more efficient way. Achieved the most assistance in a day while maintaining the quality standards the company expects.- Financial advisorMetLife ColombiaMay 2019 - Aug 2019 (4 months)- Achieved a minimum of two clients per month reaching the sales company goals. - Managed 7 products simultaneously. Developed experience in warm sales and cold-call contacting. - Provided efficiently and effectively the support our customer needed.
- Sales, tech and customer supportSykesFeb 2017 - May 2019 (2 years 4 months)- Gain new abilities such as technical support for home internet services and manage new services and portfolios, depending. - Sold an average of 20 products from the portfolio offered per month.
- CUSTOMER SUPPORTAtlantic International BPOJul 2016 - Feb 2017 (8 months)High inbound calls management. Customer support and service assessment. High quality standardized process achievement. ENTREPRENEURIAL / FINANCIAL AND LOGISTIC CONSULTANCY JANUARY 2015 – JANUARY 2016 Imported Chinese products for drop shipping sales. Financial and transaction consultancy for other small businesses. Logistic processing for small businesses. Served as suppliers for businesses in Chinese imported products. Achieve total customer service and support satisfaction.
- TADMINISTRATORTAREANDO.NETAug 2013 - Oct 2014 (1 year 3 months)Web page administrator. Troubleshoot web page issues. Managed a staff of 15. In charge of the optimal functioning of the web page. Managed payroll. Delegated respective tasks. Operational assessment. Client guidance. Client reception. Operations management. Achieve the best-selling and operation score the web page had since its creation.
- SCUSTOMER SUPPORTSutherland Global ServicesApr 2012 - Aug 2013 (1 year 5 months)High inbound calls management. Customer service assessment. High quality standardized process achievement, developed experience in cold-call contacting, customer support and customer service.
- IINTERNSHIPImw Colombia Ltda.Aug 2011 - Jan 2012 (6 months)Supervised clients in a national scale making sure they complied with the scheduled budget. Business development of "Chillers" sales to optimize the life expectancy of machinery. Worked with the area managers in quality control of the standardized revision of machinery to avoid any contingencies.
Education
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- Bachelor of International BusinessUniversidad del NorteJan 2007 - Dec 2012 (6 years)