Eniola Lawanson Virtual Assistant | Customer Support Specialist |

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ADMINISTRATIVE ASSISTANT

Zestful blends

Jun 2025 - Dec 2025 (7 months)

Coordinated executive calendars, scheduled meetings, and managed administrative workflows for remote teams. Managed email correspondence and ensured timely responses to internal and external inquiries. Designed engaging social media graphics and marketing materials using Canva to support awareness campaigns. Conducted online research and compiled reports to support business development and strategic planning. Assisted with email marketing campaigns, audience segmentation, and performance tracking. Maintained organized digital records, project documentation, and shared files using cloud-based tools. Collaborated with cross-functional teams to coordinate projects and ensure timely completion of assigned tasks.

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Virtual Assistant

|Bee Creation

Oct 2024 - Feb 2025 (5 months)

> Managed customer communications across email and social media platforms, ensuring prompt and professional responses. > Scheduled meetings, maintained calendars, and coordinated follow-up activities. > Created Canva graphics and social media content to increase online engagement. > Performed internet research and prepared summaries to support business initiatives. > Supported daily operations through data entry, file management, and task coordination. > Worked closely with team members to ensure smooth communication and timely project delivery.

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Customer Service Representative

|Guaranty Trust Bank–Lagos,

Oct 2021 - Current (4 years 11 months)

> Handled a high volume of inbound and outbound customer calls while delivering professional and efficient service. > Assisted customers with account inquiries, transactions, digital banking support, and service requests. > Resolved customer issues promptly, escalating complex cases when necessary to ensure satisfactory outcomes. > Documented customer interactions accurately in CRM systems to maintain complete service records. > Collaborated with team members to achieve customer service KPIs and service-level agreements. > Maintained confidentiality and compliance with banking regulations while handling sensitive customer information.

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Administrative Officer|

Ministry of Finance-

Mar 2019 - Apr 2020 (1 year 2 months)

• Organized Meetings, Conferences, and Events, Ensuring Seamless Execution. • Managed Travel Arrangements And Coordinated Rsvps For Official Functions. • Maintained Confidential Records And Handled Sensitive Correspondence.

Eniola Lawanson

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