Emmanuela Ucheh

Emmanuela Ucheh

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Customer Success Specialist | Customer Experience (CX)
Lagos, Nigeria
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Timeline

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Résumé

Jobs verified_user 0% verified
  • C
    Customer Success Executive
    Caregave Health (United States)
    Dec 2024 - Current (1 year 9 months)
    • Improved customer satisfaction scores by 15% (CSAT) through proactive communication and issue resolution • Streamlined client onboarding process, reducing time-to-value by 25%.
  • R
    Sales Representative
    RF3
    Nov 2021 - Nov 2022 (1 year 1 month)
    • Cultivated customer relationships by providing product and service information, resulting in a 15% increase in customer satisfaction. • Drove sales growth by delivering persuasive product presentations, achieving a 10% increase in conversion rates. • Enhanced profitability by conducting thorough cost-benefit analyses for existing and potential customers, identifying areas for a 5% cost reduction. • Strengthened client retention through proactive relationship management, contributing to a 20% increase in repeat business.
  • S
    Industrial Training
    Suru Express Hotel,
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Managed and oversaw all aspects of housekeeping operations, ensuring cleanliness and maintenance standards were consistently met. • Supported front desk operations, including guest services, check-in/check-out procedures, and handling inquiries, to gain a comprehensive understanding of hotel operations.
Education verified_user 0% verified
  • H
    CX Certification
    HP Life
    May 2025
  • E
    Virtual Assistant Certificate
    EduCourse
    Apr 2025 - May 2025 (2 months)
  • M
    Human Resource Management
    MTRI
    Jun 2024
  • C
    Customer Relations management (MTRI)
    Apr 2024 - May 2024 (2 months)
  • J
    Bsc.
    Joseph Sarwuan Tarka
    Jan 2014 - Jan 2020 (6 years 1 month)