Emmanuel Almarales

Emmanuel Almarales

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AI Automation Specialist | WhatsApp Chatbots (Make.com & OpenAI)
Atlántico, Colombia
Contact Emmanuel regarding: 
work
Full-time jobs
Starting at USD1.4k/month
Flexible work
Starting at USD10/hour
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Résumé

Jobs verified_user 34% verified
  • I
    Independent AI Automation Specialist (Freelance):
    Mar 2025 - Current (1 year 3 months)
    Designing and deploying AI-powered WhatsApp chatbots for local businesses using Make.com and OpenAI.
  • Lean Solutions Group
    Coordinador logistico
    Lean Solutions Group
    Dec 2023 - Current (2 years 6 months)
    Managed large datasets and coordinated complex logistics workflows using platforms like Tenstreet and MercuryGate TMS, ensuring precision in driver recruitment and daily operations. Optimized data entry and financial reporting processes, processing invoices and payment reports with high accuracy using TriumphPay and MercuryGate TMS. Coordinated truck deliveries and managed logistics schedules, streamlining communication between multiple stakeholders to develop a strong foundation for automated workflow design and operational efficiency.
  • Foundever
    Agente bilingue verified_user Verified experience public Remote experience
    Foundever
    Apr 2021 - Oct 2023 (2 years 7 months)
    Provided advanced bilingual customer service and merchant support, analyzing customer interactions to resolve complex issues effectively. Analyzed conversational flows and customer journeys, gaining deep insights into conversational logic and customer satisfaction—skills directly applicable to designing human-like AI chatbot flows. Coached and mentored new agents in company tools and procedures, translating complex technical guidelines into easy-to-understand training materials. Conducted Quality Assurance (QA) evaluations and facilitated onboarding sessions, ensuring high standards of communication and process adherence.
Education verified_user 0% verified
  • Universidad del Atlántico
    Licenciatura en Musica, Música
    Universidad del Atlántico
    Jan 2017 - Dec 2021 (5 years)
Projects (professional or personal) verified_user 0% verified
  • S
    Social Media Church
    Jan 2022 - Current (4 years 5 months)