Emmanuel
About
Detail
Customer services, Real Estate Agent
Santo Domingo de los Tsachilas, Ecuador
Contact Emmanuel regarding:
work
Full-time jobs
Starting at
USD7/hour
Résumé
Jobs
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- LImigration servicesLirio del valleJan 2024 - Current (2 years 6 months)Migration service, work permit, residence, parol, citizenship etc.
Airbnb AdministratorRE/MAXFeb 2023 - Nov 2024 (1 year 10 months)As an Airbnb Administrator, I was responsible for managing the condominium, ensuring seamless coordination with clients, and maintaining a clean and welcoming environment. I worked closely with cleaning staff to ensure that all areas were well-maintained and ready for guests. Additionally, I managed the calendar for availability, handled purchases, and ensured timely payment of bills to maintain smooth operations. My experience as a real estate agent with Remax and my studies at the Autonomous University of Santo Domingo have equipped me with valuable insights into effective condominium management, further enhancing my ability to deliver exceptional service in the Airbnb space. Furthermore, my background in real estate wholesaling and sales- NJ EZZE PASS and Ensure companyCCSJan 2023 - Aug 2024 (1 year 8 months)In my role at NJ EZZE PASS and Ensure Company, I was responsible for processing medical bills and payments online, ensuring compliance with medical laws while consistently informing clients about the mini Miranda during every call. Additionally, I managed various tasks related to traffic tickets and other administrative duties. I leveraged my tech savviness by utilizing a range of applications and CRMs, including QuickBooks, Microsoft Office, Microsoft 360, Google Calendar, and Google Sheets, to streamline operations and enhance efficiency in managing client information and processing payments. Furthermore, my experience in the collections department provided me with valuable insights into negotiation strategies, particularly in addressing
- Business Account ManagerDoorDashJan 2023 - Dec 2024 (2 years)In my role as a Business Account Manager at DoorDash, I was responsible for calling customers to schedule appointments, meticulously saving these dates in Google Calendar to ensure timely follow-ups. I utilized Google Sheets to manage and organize client contact information, facilitating efficient communication. Additionally, my experience with remote work during the pandemic in the Dominican Republic allowed me to adapt quickly to virtual environments, drawing on my previous online studies at university to maintain productivity and effectiveness in a remote setting. Furthermore, my background in sales and negotiation, particularly from my time in a call center where I handled collections, has equipped me with valuable skills that enhance m
- HPart-time assistant Constructions in Turks and CaicosHorizon ConstructionsSep 2015 - Feb 2019 (3 years 6 months)I have worked with different programs and Dial, have experience with: Quick book, Remax-CRM and more
- CCustomer Service and Account SpecialistJan 2012 - Current (14 years 6 months)• Adapted quickly to new platforms, CRM tools, and team workflows, leveraging over 10 years of experience in the call center industry to enhance customer interactions and service delivery. • Utilized my background in B2C sales, outbound calls, telemarketing, and appointment management from previous roles at major companies such as Verizon, Directv, CCS, and Agon Insurance to effectively address customer needs and improve account management processes. • My extensive experience in these areas has equipped me with the skills necessary to excel in this position, ensuring I am well-qualified and a strong fit for the role. Additionally, my background in construction, gained while working in Turks and Caicos, has provided me with a unique pers
Education
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- Undergraduate Studies in Business AdministrationUniversidad del CaribeJan 2019 - Aug 2022 (3 years 8 months)
- PHigh School Diploma in Commercial and Administrative FocusPJSRJun 2001 - Jul 2005 (4 years 2 months)
Projects (professional or personal)
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- Real Estate AgentRE/MAXJan 2023 - Current (3 years 6 months)
- BRestaurante AdministrationBugaloosNov 2013 - Mar 2022 (8 years 5 months)I was responsible for managing various administrative tasks within the restaurant, including handling inbox communications, emails, Google Calendar scheduling, QuickBooks for financial tracking, Excel for data management, and overseeing inventory processes. Additionally, I leveraged my experience in B2C sales, as I previously excelled in a sales role in Turks and Caicos, where I successfully sold high-end beverages. This background in sales has informed my approach to restaurant administration, as I understand the importance of attentiveness to customer needs and the impact of commissions on overall performance, which I reflected in my monthly salary breakdown. Furthermore, my familiarity with CRM tools, including QuickBooks, was enhanced d
- Customer ServiceVerizonMar 2007 - Aug 2010 (3 years 6 months)In my role in Customer Service, I provided exceptional customer care and support, addressing inquiries and resolving issues to enhance customer satisfaction. I was also involved in sales activities, promoting products and services to meet customer needs effectively. Additionally, I utilized Zoom for regular team meetings and client interactions, leveraging my extensive experience with the platform to facilitate communication and collaboration. My familiarity with Zoom, developed during my studies to become a real estate agent, allowed me to engage effectively with clients and colleagues, ensuring a seamless service experience. Furthermore, my experience with Google Workspace, gained through my work with DoorDash and other companies, equippe