Emilia De la Cruz

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Analysis Manager

PROMIPYME

Jun 2026 - Current (3 months)

• Provide remote administrative and financial analysis support by reviewing information, maintaining accurate records, and organizing documentation for efficient workflow management. • Analyze and organize financial and administrative data, prepare and maintain reports, and support accurate documentation and decision-making processes. • Coordinate information and follow-ups across teams while handling sensitive records with accuracy, organization, and attention to detail.

Appointment Setter

Teleperformance

May 2026 - Current (4 months)

• Consistently schedule 500+ appointments per month through high-volume appointment-setting activities and customer outreach. • Communicate professionally with prospects, identify needs, coordinate appointments, and maintain accurate customer information. • Manage follow-ups and scheduling details efficiently while supporting a positive customer experience and consistent workflow.

H

Back Office Customer Service Associate

Hire horatio

Nov 2025 - Feb 2026 (4 months)

• Handled customer inquiries through chat and email support in a fast-paced remote environment. • Processed documentation, updated records, and maintained accurate customer information. • Resolved client issues efficiently while meeting quality and response-time standards.

P

Credit Formalization Officer

PROMIPYME

Jan 2025 - Jun 2026 (1 year 6 months)

• Provide administrative and operational support for credit and documentation processes nationwide. • Coordinate with branches to ensure compliance, accurate records, and efficient workflow management. • Support customer service operations and resolve process-related inquiries.

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Business Officer

PROMIPYME

Jan 2023 - Jul 2025 (2 years 7 months)

• Managed client communication, financial documentation, and administrative support tasks. • Prepared reports, conducted credit analysis, and maintained organized client records. • Built strong customer relationships while ensuring timely follow-up and portfolio management.

P

Credit Assistant

PROMIPYME

Mar 2021 - Jan 2023 (1 year 11 months)

• Assisted clients with loan applications, documentation review, and contract processing. • Maintained accurate data entry and supported daily back-office operations. • Provided customer support and administrative assistance throughout the credit process.

Emilia De la Cruz

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