Systems Engineer with 1 year of experience as an IT Support Engineer. I specialize in database management, particularly with SQL Server, for diagnosing issues, validating data, and generating reports. At Sophos GFT, I provided technical support using Jira Service Desk, automated tasks with UiPath and Power Automate, collaborated with cross-functional teams, and monitored logs and databases to ensure optimal system performance. In addition, I have 2 years of experience as an IT Virtual Assistant at Belay, where I remotely supported executives and distributed teams, managing emails, appointments, and calendars. I also managed digital files, technical documentation, and resolved software and network issues. I bring strong skills such as effective communication, problem-solving, time management, adaptability, and confidentiality in remote environments.
