Eman Khodeir

Eman Khodeir

About

Detail

Operations & Customer Success Manager
Cairo, Cairo Governorate, Egypt
Contact Eman regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • June Homes
    Operations & Customer Success Manager
    June Homes
    Jun 2024 - Mar 2026 (1 year 10 months)
    • Own end-to-end client onboarding and implementation, ensuring a smooth handover from sales to service delivery and fast time-to-value. • Act as main point of contact during onboarding, aligning expectations and timelines with clients and internal teams and resolving issues quickly. • Maintain onboarding plans in Notion/Excel and improve workflows with operations and product to reduce delays and escalations. • Support sales and customer success teams by updating CRM records and sharing onboarding status to improve pipeline visibility and forecasting. • Engaged in appointment setting and conducted sales calls as an integral part of the role, contributing to client acquisition and initial engagement.
  • GP Strategies
    Regional Operations | Project Lead
    GP Strategies
    Jan 2021 - Jan 2025 (4 years 1 month)
    • Led regional operations and learning programs for clients (HSBC, MetLife, Gilead) across EMEA and Gulf. • Managed multi-country onboarding and training projects, aligning timelines, budgets, and resources across time zones. • Implemented risk/issue routines that reduced delays and escalations and shared insights with sales/CS to support renewals and upsell. • Met internal delivery and client satisfaction targets consistently while supporting account teams on renewal and expansion objectives. • Utilized Notion and Monday.com daily to manage client projects, ensuring seamless internal workflows and consistent communication with clients on project progress. • Engaged in B2B business development activities, which involved navigating client ne
  • E
    Learning Operations Manager
    E3 Business
    Jan 2017 - Jan 2021 (4 years 1 month)
    • Managed content and e-learning platform projects for MBA students and business professionals. • Oversaw the content lifecycle from research to launch across web and mobile, meeting quality and timeline targets. • Built documentation and workflows that improved team efficiency and made projects easier to repeat and scale. • Maintained strong relationships with external clients, ensuring their inquiries were addressed promptly and effectively, thereby fostering client satisfaction and trust.
  • Convergys
    Technical Solutions Specialist
    Convergys
    Jan 2014 - Jan 2017 (3 years 1 month)
    • Supported enterprise sales cycles by translating client requirements into workable technical solutions and advising on product capabilities and integration options. • Acted as the primary technical point of contact during pre-sales and early onboarding, coordinating with implementation teams to ensure smooth handover and setup. • Documented common technical use cases, FAQs, and configuration guidelines to speed up demos, proposals, and initial deployments. • Took part in discovery calls and product demos with sales reps, helping handle technical objections and inform pricing and proposal discussions that contributed to team sales targets. • Managed appointments and calendars to confirm all logistical details, ensuring efficient scheduling
Education verified_user 0% verified
  • Coursera
    Google Project Management Professional Certificate
    Coursera
    Jan 2025 - Jul 2025 (7 months)
    6-course program with hands-on project.
  • Al-Azhar University
    BBA in Business Management
    Al-Azhar University
    Oct 2012 - Jun 2017 (4 years 9 months)