Elkin Arcila Florez

Elkin Arcila Florez  new_releases

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Business Improvement Specialist
MedellĂ­n, Antioquia, Colombia

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Résumé


Jobs verified_user 9% verified
  • avianca
    Especialista de Mejoramiento Continuo y Proyectos public Remote experience
    avianca
    Aug 2023 - May 2024 (10 months)
    - Implemented SuccessFactors segregation of duties processes, optimizing roles and groups to meet cross-functional HR, IT, and data-related business process requirements. - Provided quantitative comparisons of data points using statical analysis communicated in a manner understandable to business stakeholders. - Led the introduction of new improvement processes for the employee experience and client services teams, resulting in enhanced operational efficiency and customer success. - Achieved a growth of efficiency of 500 hours yearly in the onboarding, recruitment, talent, performance, compensation, internal customer experience, payroll, and development processes. - Collaborated with subject matter experts across the HR service areas to pro
  • T
    SAP GRC Security Consultant public Remote experience
    Tata Consultancy Services
    May 2023 - Sep 2023 (5 months)
    HBE Security Analyst, in charge of the administration and assignment of roles and accesses related to SAP in the different areas: ABAP, MM, SD, FI, CO, and WM, - Presentation and approval request for 12 SAP roles related to the IT departments, achieving risks mitigation. - Working instructions created for 5 processes from end to end. - More than 500 access requests were solved, achieving the right configuration and user assignment through ServiceNow and SAP GRC. -General ServiceNow and Email management.
  • S
    SUMMA S.C.I
    Payroll Analyst public Remote experience
    Summa - SCI Grupo Argos, SUMMA S.C.I
    Sep 2022 - Mar 2023 (7 months)
    Payroll and Master Data Tester, in charge of the right configuration in the ERP Midasoft, taking into account the data mapping in SAP and SuccessFactors accordingly to the company's needs.
  • Rappi
    People OPs Analyst public Remote experience
    Rappi
    Jan 2022 - Apr 2022 (4 months)
    -Developed a new method to report master data novelties between the teams, achieving a reduction of times from 6 days to 2 days in completing the updates related to onboarding, promotions, terminations, and other periodical activities. - Ensured SAP HCM required updates and configuration for the company with more than 2.000 active employees. - Defined and implemented controls in the payroll process, reducing the number of errors in payments significantly.
  • Ministerio de TecnologĂ­as de la InformaciĂłn y las Comunicaciones de Colombia (MinTIC)
    Desarrollo de Software
    Ministerio de TecnologĂ­as de la InformaciĂłn y las Comunicaciones de Colombia (MinTIC)
    Sep 2021 - Dec 2021 (4 months)
  • Americas Business Services
    Systems Analyst verified_user Verified experience
    Americas Business Services
    Jul 2019 - Dec 2021 (2 years 6 months)
    - Had the responsibility to approve, associate, and audit SAP HCM roles for more than 3 00 team members. - Ensured integral support for the 20 Hire to retire teams for Canada and US. - Developed an automated location audit for a 1 4.000+ headcount. - Created 16 different queries for the final users related to human resources, making the master data consult easier and faster. - Managed more than 100 different UAT, ensuring the quality of the developments before their transport to the P RD environment.
  • OneLink BPO
    Agente Servicio al cliente
    OneLink BPO
    Nov 2016 - Feb 2017 (4 months)
  • One link
    Customer Service Agent
    One link
    Nov 2016 - Mar 2019 (2 years 5 months)
    - Defined and implemented the APIS reporting process to the legal air authorities located in Canada, US, and England for Avianca's flights. - Successfully got legal agreements with the CBP department, avoiding over 200 thousand dollars fines. - Supplied excellent customer service for Supercell's players and Avianca's passengers through the different channels of attention such as Helpshift, Avaya (Phone), Outlook, using different software for the update and consult like Amadeus, Pandora, and Jira.
  • Servicio Nacional del Aprendizaje-SENA
    Tutor de Inglés
    Servicio Nacional del Aprendizaje-SENA
    Sep 2014 - Dec 2014 (4 months)
    Tutor de apoyo en el área de inglés. Promover el uso del inglés como segunda lengua institucional, Realizar apoyos especiales para aprendices que requieran refuerzos en las competencias de producción y comprensión de textos o diálogos en inglés.
  • Servicio Nacional del Aprendizaje-SENA
    Monitor Sistema Integrado de GestiĂłn
    Servicio Nacional del Aprendizaje-SENA
    Mar 2014 - Jul 2014 (5 months)
    Monitor del Sistema Integrado de Gestión. Sensibilizar a los integrantes de la comunidad SENA, sobre la importancia del cumplimiento de los parámetros establecidos para la calidad, seguridad y salud en el trabajo, cuidado ambiental y seguridad informática, Realizar inspecciones en los ambientes de trabajo y formación, para detectar e informar peligros latentes de acuerdo a la norma OHSAS 18001.
  • T
    Customer Service Agent
    TODOASEO
    Sep 2011 - Nov 2011 (3 months)
    Recepción de llamadas para toma de pedidos, cotizaciones, sugerencias, quejas y reclamos, Controlar y ampliar la base de datos de los actuales clientes basándose en la búsqueda constante de nuevas empresas que requieran los servicios ofrecidos por la distribuidora. Email management answering customer's concerns, questions, and incidents.
  • T
    Logistics Assistant
    TODOASEO
    Apr 2011 - Aug 2011 (5 months)
    - Coordinated the accomplishment of shipments, - Participated in the picking process for the regional sales, - Evaluated the quality of the different processes in the development of the logistics chain.
Education verified_user 0% verified
  • Servicio Nacional del Aprendizaje-SENA
    TecnologĂ­a en GestiĂłn Empresarial
    Servicio Nacional del Aprendizaje-SENA
    Aug 2013 - Nov 2016 (3 years 4 months)
    - Best learner
Awards verified_user 0% verified
  • One link
    Servicio Incredyble
    One link
    Oct 2017 - Dec 2017 (3 months)
  • R
    Reconocimientos: Compromiso One Link tercer trimestre año 2018
  • R
    Reconocimientos: Asesor Generador de Confianza training 2016
  • R
    Role Model ABS 2020